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exim dead but subsys locked

Discussion in 'E-mail Discussion' started by ukdeveloper, May 23, 2019.

  1. ukdeveloper

    ukdeveloper Member

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    Hi,

    Every day im waking up to a couple of clients telling me they are not able to send and receive email. When I check the status of Exim, I see the error:

    "exim dead but subsys locked"

    A simple >service exam restart fixes this but I need to get to the root of why its happening. Ive googled and read docs that it usually one of two things

    1) The presence of /etc/eximdisable file.
    I have checked and this file does NOT exist.

    2) Out of disk space
    It seems fine:

    see attached file:

    Screen Shot 2019-05-23 at 07.20.20.png

    The only thing I can think of is that backup is run overnight and this creates a local copy of files before ftp'ing them off server. This "might" be creating a low disk space issue but I don't know how to check.

    This is something thats just happened in the last week or two, but seems to be happening daily or every other day and is happening overnight at some point.

    I also don't actually know what im looking for in log files to be able to help

    Any help from here would be invaluable.

    Thanks

    UKD.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @ukdeveloper


    The backup logs may be able to provide some insight on whether or not there is a disk space issue occurring. You can find them here:

    Code:
    /usr/local/cpanel/logs/cpbackup/
    You might also check the system messages:

    Code:
    /var/log/messages
    As well as the cPanel error logs:

    Code:
    /usr/local/cpanel/logs/error_log
     
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