Exim doesn't send emails from the account's dedicated IP address

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

Internal case CPANEL-3984 was implemented in cPanel version 54.0.15 and should have addressed any outstanding issues with sending email over an account's dedicated IP address. Could you verify the specific issue you are facing?

Thank you.
 

allpar

Well-Known Member
Sep 16, 2005
53
3
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I am on 54.0.21 and have exactly the same problem. I have "send mail from account’s dedicated IP address” checked but it still uses the shared host name. I used the instructions on this site and restarted Exim to make sure.

How to Configure Exim's Outgoing IP Address - cPanel Knowledge Base - cPanel Documentation

It is the same problem in this forum thread but three years later. I did NOT do the manual configuration - I think that would cause more problems in my case.

Exim doesn't send emails from the account's dedicated IP address
 

ottdev

Well-Known Member
Oct 1, 2013
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Root Administrator
Can you tell me what to check to get this working? Server is on 56 build12
Exim config editor->Basic Config->Domains and IPs
Send mail from account’s dedicated IP address [?] = ON
Automatically send outgoing mail from the account’s IP address instead of the main IP address.

Does it truly need to be a dedicated IP address for one account only?
I have a reseller who has been assigned his own IP address and it is shared by his 2 accounts.
Headers from his SMTP mailings show the server main IP is being used.
In his program SMTP settings, he is using hostname = his domain name (not the server name)
 

cPanelMichael

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Apr 11, 2011
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Does it truly need to be a dedicated IP address for one account only?
Hello,

Could you elaborate on this question? Are you asking if sending email over a dedicated IP address is required? If so, the answer is no, it's not required. Email should still function normally when sending out email over the main IP address of the server as long as you follow the guidelines on the following document:

How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

Thank you.
 

ottdev

Well-Known Member
Oct 1, 2013
129
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68
cPanel Access Level
Root Administrator
Are you asking if sending email over a dedicated IP address is required?
NO, I am not asking whether a dedicated IP is necessary to send mail vs using the main server IP. I am asking what the definition of DEDICATED IP is in regards to the setting in question.

We have set up the user in question (a reseller) with his own IP address. That IP address is currently only used for his main website account (plan has no email) and a second account with full email functionality. He is using authenticated SMTP to send mail off the server. We have this setting configured to ON:
Exim config editor->Basic Config->Domains and IPs
Send mail from account’s dedicated IP address [?] = ON
Automatically send outgoing mail from the account’s IP address instead of the main IP address.
Outgoing email is okay, it's just that the above setting is not working, his email headers are still showing the main server IP.
It says "send mail from account's ***DEDICATED*** IP address".
Is it failing because it is not a dedicated IP seeing as how it his being used for 2 accounts rather than just ONE - is it being interpreted as a shared IP rather than a dedicated IP?
Or should it work anyway and the word 'dedicated' should not be construed necessarily meaning a SINGLE account, but rather any assigned IP other than the main server IP?
 
Last edited:

cPanelMichael

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Apr 11, 2011
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NO, I am not asking whether a dedicated IP is necessary to send mail vs using the main server IP. I am asking what the definition of DEDICATED IP is in regards to the setting in question.
A dedicated IP address is an IP address that's assigned to a specific domain name or group of domain names. It could assigned to a single account, or to multiple accounts (e.g. under a reseller). The following document explains how the feature you are referring to works:

How to Configure Exim's Outgoing IP Address - cPanel Knowledge Base - cPanel Documentation

Review the /etc/mailips file to see which IP address is listed for the domain name associated with the reseller account.

Thank you.