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Exim "Filtered" result Whitelist workaround?

Discussion in 'E-mail Discussion' started by Luciel, Dec 3, 2015.

  1. Luciel

    Luciel Active Member

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    Hello,

    Forgive me if there's another thread on the subject, I was not able to find one that would help me.

    There's an external person trying to send a user within my server email (legitimate) but it is getting filtered, here's the delivery report (edited for privacy):

    Code:
    Event: filtered
    Sender User: -remote-
    Sender Domain:
    Sender: xx@xxxxx.com
    Sent Time: Dec 3, 2015 4:24:16 PM
    Sender Host: xx@xxxxx.com
    Sender IP: xxx.xxx.xxx.xxx
    Authentication: localdelivery
    Spam Score: 0
    Recipient: xx@xxxxx.com
    Delivered To: /dev/null
    Delivery User: nordicm
    Delivery Domain: xxxxxxxx.com
    Router: central_filter
    Transport: **bypassed**
    Out Time: Dec 3, 2015 4:24:16 PM
    ID: 1a4Vjv-0000EZ-DZ
    Delivery Host: localhost
    Delivery IP: 127.0.0.1
    Size: 1.63 KB
    Result: Filtered
    
    I rather not change the Anti-Spam settings as they are working very well for this server that in the past has received quite a lot of spam. Is there something like a whitelist where I can add an ip or email address or domain so it lets it through?

    Thank you very much!
     
    #1 Luciel, Dec 3, 2015
    Last edited by a moderator: Dec 4, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Have you reviewed the account-level and user-level filter rules via cPanel for this account to see which one is triggering the rejection?

    Thank you.
     
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  3. Luciel

    Luciel Active Member

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    Hello! :)

    Yes, my first thought was to check spamassasin filter rules, there's quite a few but it's mostly for TLDs and specific domains known for spam, other than that, nothing else. Then again, I'm not to worried about figuring out why this specific e-mail didn't go through as it's the first time in months we know of a false possitive (that's why I rather not change settings as they are working really well in regards of anti-spam).
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    #4 cPanelMichael, Dec 4, 2015
    Last edited: Feb 3, 2016
  5. jndawson

    jndawson Well-Known Member

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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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