The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Exim "Filtered" result Whitelist workaround?

Discussion in 'E-mail Discussions' started by Luciel, Dec 3, 2015.

  1. Luciel

    Luciel Active Member

    Joined:
    Oct 13, 2005
    Messages:
    42
    Likes Received:
    0
    Trophy Points:
    6
    Hello,

    Forgive me if there's another thread on the subject, I was not able to find one that would help me.

    There's an external person trying to send a user within my server email (legitimate) but it is getting filtered, here's the delivery report (edited for privacy):

    Code:
    Event: filtered
    Sender User: -remote-
    Sender Domain:
    Sender: xx@xxxxx.com
    Sent Time: Dec 3, 2015 4:24:16 PM
    Sender Host: xx@xxxxx.com
    Sender IP: xxx.xxx.xxx.xxx
    Authentication: localdelivery
    Spam Score: 0
    Recipient: xx@xxxxx.com
    Delivered To: /dev/null
    Delivery User: nordicm
    Delivery Domain: xxxxxxxx.com
    Router: central_filter
    Transport: **bypassed**
    Out Time: Dec 3, 2015 4:24:16 PM
    ID: 1a4Vjv-0000EZ-DZ
    Delivery Host: localhost
    Delivery IP: 127.0.0.1
    Size: 1.63 KB
    Result: Filtered
    
    I rather not change the Anti-Spam settings as they are working very well for this server that in the past has received quite a lot of spam. Is there something like a whitelist where I can add an ip or email address or domain so it lets it through?

    Thank you very much!
     
    #1 Luciel, Dec 3, 2015
    Last edited by a moderator: Dec 4, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,760
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Have you reviewed the account-level and user-level filter rules via cPanel for this account to see which one is triggering the rejection?

    Thank you.
     
  3. Luciel

    Luciel Active Member

    Joined:
    Oct 13, 2005
    Messages:
    42
    Likes Received:
    0
    Trophy Points:
    6
    Hello! :)

    Yes, my first thought was to check spamassasin filter rules, there's quite a few but it's mostly for TLDs and specific domains known for spam, other than that, nothing else. Then again, I'm not to worried about figuring out why this specific e-mail didn't go through as it's the first time in months we know of a false possitive (that's why I rather not change settings as they are working really well in regards of anti-spam).
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,760
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    #4 cPanelMichael, Dec 4, 2015
    Last edited: Feb 3, 2016
  5. jndawson

    jndawson Well-Known Member

    Joined:
    Aug 27, 2014
    Messages:
    103
    Likes Received:
    4
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,760
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page