Exim , imap , ftp , cpsrvd are down

abdelhost77

Well-Known Member
Apr 25, 2012
116
2
68
Morocco
cPanel Access Level
Root Administrator
Hello ,

Imap , Ftpd , Exim , cpsrvd crash recently two time a days , at least .
It crashs , than after 5-10 minutes thay recover and restart .

Logs says:
Reason Service check failed to complete
Timeout while trying to connect to service: Died

Knowing i have CSF Firewall activated .
What logs should i check and is CSF can block ports for this services ?. if so how to whitelist them then ?

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Do you notice any specific error messages output in the /var/log/chkservd.log log file at the times the services are detected as down?

Thank you.
 

abdelhost77

Well-Known Member
Apr 25, 2012
116
2
68
Morocco
cPanel Access Level
Root Administrator
Here is it :


[2018-01-22 12:01:45 +0100] Service check ....
queueprocd [[check command:+][socket connect:N/A]]...
nscd [[check command:+][socket connect:N/A]]...
named [[check command:+][socket connect:N/A]]...
mailman [[check command:N/A][socket connect:N/A]]...
lmtp [[check command:+][socket connect:+]]...
lfd [[check command:+][socket connect:N/A]]...
imap [Service check failed to complete
Timeout while trying to connect to service: Died[check command:+][socket connect:-][socket failure threshold:10/3][fail count:8]Restarting imap....
[notify:failed service:imap]]...
ftpd [Service check failed to complete
Timeout while trying to connect to service: Died[check command:+][socket connect:-][socket failure threshold:10/3][fail count:8]Restarting ftpd....
[notify:failed service:ftpd]]...
exim-26 [Service check failed to complete
Timeout while trying to connect to service: Died[check command:N/A][socket connect:-][socket failure threshold:10/3][fail count:8]Restarting exim-26....
system: /usr/local/cpanel/scripts/restartsrv_exim
[notify:failed service:exim-26]]...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

The log output doesn't indicate the cause of the issue. Feel free to open a support ticket using the link in my signature so we can take a closer look.

Thank you.