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exim & mail queue problem

Discussion in 'E-mail Discussions' started by michee, Sep 17, 2007.

  1. michee

    michee Member

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    Hello,

    A few of my clients are complaining because they're not receiving their emails. I have noticed
    that their mails remain in the mail queue until i press "Deliver now", only then they receive their emails.
    Any solutions?

    Thank you!
     
  2. michee

    michee Member

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    nobody, no idea?
    should i email cpanel?
     
    #2 michee, Sep 18, 2007
    Last edited: Sep 18, 2007
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Thats the best way to go IMHO. email problems are a deep subject. If you're interested in reading more and solving on your own, use the search feature on the forums and have at it.

    Need it solved now? Put in a ticket thru your WHM > Support area and let the pros sort it out for you.
     
  4. michee

    michee Member

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    but those guys asked me for my root password:((
    and i really DONT LIKE giving my root password away...to anybody!!!
     
  5. madaboutlinux

    madaboutlinux Well-Known Member

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    No harm in providing root password to cPanel. If you want someone else to solve your issue, you should provide them the root password.

    Regarding the mail issue, check the mail queue and the logs with the following command, see if you get any error messages,

    exim -bpc
    tail -f /var/log/exim_mainlog

    Someone should be spamming from your server hence causing mail queue to grow and eventually emails get blocked. You can also delete the frozen emails using the command:

    exim -bp | grep frozen | awk '{print $3}' | xargs exim -Mrm
    exim -bp | grep "<>" | awk '{print $3}' | xargs exim -Mrm

    If you see some errors in the logs, paste them. People might have some ideas.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Good call. But as for cPanel, you can be sure your pass is safe with them. And as soon as your problem is fixed, change the password.
     
  7. michee

    michee Member

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    as i said...i don't like giving the root password to anybody,not even cpanel:)

    the ouput of those commands was 0...i mean there were no emails in the mail queue(for now), not frozen, nothing!

    Spam is out of disscussion.I have checked, i'm 100% there was no spam.
    Do you think it is possible that it happened because the size of the emails was too large?
    I've noticed that there were a few emails were a few MBs...
     
  8. d_t

    d_t Well-Known Member

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    You should check the exim logs to see why the email remain in queue. Before click on "Deliver now", copy the message ID and search for it in logs:

    exigrep YOUR-MESSAGE-ID /var/log/exim_mainlog

    In this way, you will find when the message was received by server and why doesn't work the first attempt to deliver it. Usually this happens when there are too many mails in queue or if the recipient is reading the email (I think only in mailbox but new versions of cPanel use maildir)
     
  9. michee

    michee Member

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    thank d_t...looks like the mailbox was full.....but how can the mailbox reach 148 Mb if the quota was 50Mb?
     
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