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exim not sendind emails from account IP after update

Discussion in 'E-mail Discussions' started by discovery, Jan 22, 2010.

  1. discovery

    discovery Active Member

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    few month ago I setup the exim to send emails from the account's dedicated IP.

    all went fine up to one of the last update when exim start sending mails from main IP only.

    I checked the settings in exim config and the box is still checked.
    tried uncheck and check again with no result.

    ideas?

    edit: cpanel version is current version
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    Are you receiving any bounce back email or any error message while sending email from the accounts dedicated IP address?
     
  3. discovery

    discovery Active Member

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    yes of course,
    this way I found that emails are leaving from the main IP
     
  4. madaboutlinux

    madaboutlinux Well-Known Member

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    How did you figured out that the emails are going out from the main IP and not the domains dedicated IP? And what error message you received?
     
  5. discovery

    discovery Active Member

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    actually was easy due to yahoo friends;

    few month ago had a domain who send few hundreds mails to yahoo and as a result had the main IP banned from yahoo;

    I moved others domains to dedicated IP's and leaved that only domain on the main IP, set up that domains send mails from their dedicated IP.
    all went smooth until cpanel/whm update sometimes one month ago

    since then, all emails are leaving from the main IP, even the settings are correct
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    By current do you mean the CURRENT build tree, or current as in the latest version for a specific build tree (as set in WHM Update Preferences); what is the full cPanel version number?

    What is the output of the following commands via root SSH access?
    Code:
    # /usr/local/cpanel/cpanel -V
    # cat /etc/exim.conf.localopts
     
  7. discovery

    discovery Active Member

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    cPanel 11.25.0-C42404 - WHM 11.25.0 - X 3.9

    I think all started with C24399
     
  8. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    I believe this will be handled best by allowing us to investigate directly via a support request where we may assist with inspecting the surrounding details involved and properly diagnose the issue; the links in my forums signature may be used to initiate a ticket submission.
     
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    If submitting a support request, when available, please let me know the ticket ID number (e.g, via a PM) so I may follow-up internally.
     
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