exim not working properly

Operating System & Version
centos 7
cPanel & WHM Version
11.94.0

BardiaMGTGC

Member
Mar 1, 2021
7
0
1
iran tehran
cPanel Access Level
Root Administrator
today i was going to send an email to one of our clients that i found out exim isnt working
first i tried it with roundcube then firefox thunderbird but none of them worked
after taking a look at logs (exim/main.log exim/panic.log exim/reject.log maillog) i found these lines mostly

too many syntax or protocol errors (last command was "\001??n?\005?\005\001?????", NULL)
Failed to create spool file /var/spool/exim//input//1lMGzb-0005sa-8j-D: Permission denied
2021-03-17 00:42:28 1lLIrB-0007qp-PV Failed to create directory "/var/spool/exim/db": Permission denied
2021-03-16 14:36:37 H=mail.domain2.com (PLESK.home) [one of my servers ips] X=TLS1.2:ECDHE-RSA-AES256-SHA384:256 CV=no F=<[email protected]> temporarily rejected RCPT <[email protected]>: Could not complete sender verify

first line which says syntax errors i tried to change some settings in exims web configuration but while trying to save it fails and gives me an error

Error message from syntax check:
2021-03-17 00:54:11 Exim configuration error in line 100 of /etc/exim.conf.buildtest.work.d6614ecd:
main option "smtputf8_advertise_hosts" unknown

i tried removing this line from /etc/exim.conf that didnt work
exim.conf.local doesnt exist
i tried removing it from advanced editor but it fails because of the same error even tho i removed it
it just comes back


about the line that says perm denied for /var/spool/exim/db
this directory exists and it has some files inside it (caillout, misc, retry, and some other files)


exim restarts with systemctl but restarting with the /scripts restart file it fails and gives me an error

exim has failed. Contact your system administrator if the service does not automagically recover.


in roundcube i get smtp error 250 authentication failed

i didnt add anything manually to exims configuration
 
Last edited by a moderator:

kodeslogic

Well-Known Member
Apr 26, 2020
263
86
103
IN
cPanel Access Level
Root Administrator
Please share output for the below commands:

Code:
# ls -ld /var/spool/exim

# ls -ld /var/spool/exim/db

# yum list installed |grep -i exim
 

BardiaMGTGC

Member
Mar 1, 2021
7
0
1
iran tehran
cPanel Access Level
Root Administrator
Please share output for the below commands:

Code:
# ls -ld /var/spool/exim

# ls -ld /var/spool/exim/db

# yum list installed |grep -i exim
there you go

[[email protected] log]# ls -ld /var/spool/exim
drwxr-x--- 6 mailnull mail 55 Mar 14 21:16 /var/spool/exim
[[email protected] log]# ls -ld /var/spool/exim/db
drwxr-xr-x 2 mailnull mail 213 Jun 2 2020 /var/spool/exim/db
[[email protected] log]# yum list installed |grep -i exim
Failed to set locale, defaulting to C
exim.x86_64 4.94-1.el7 installed
 

BardiaMGTGC

Member
Mar 1, 2021
7
0
1
iran tehran
cPanel Access Level
Root Administrator
after resetting exim i get
Configuration is functional. Waiting for “exim” to restart …………Gracefully terminating process: exim with pid 13308 and owner exim. Waiting for 13308 to shutdown ........... terminated. Waiting for exim to shutdown ... not running. …………failed.

Cpanel::Exception::Services::StartError Service Status
exim (/usr/sbin/exim -bd -q1h) is running as exim with PID 10058 (systemd+/proc check method).

Service Error
(XID jt59jg) The “exim” service failed to start.

Startup Log
Mar 17 20:40:40 cp.sigrid.ir systemd[1]: Starting Exim Mail Transport Agent...
Mar 17 20:40:40 cp.sigrid.ir systemd[1]: Started Exim Mail Transport Agent.

exim has failed. Contact your system administrator if the service does not automagically recover.

i will try downgrading exim see if that helps
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
4,883
606
273
cPanel Access Level
Root Administrator
That's odd that the rest didn't resolve the issue. I'd recommend submitting a ticket to our team so we can check the server directly. If you do that, please post the ticket number here so I can follow along and keep this thread updated.