Exim restart failed

[wipl_piyush]

Exim Restart Failed
I got this error when i try to restart exim on my new cpnael box.


Starting exim: /usr/sbin/exim: error while loading shared libraries: libdb.so.3: cannot open shared object file: No such file or directory
[FAILED]
Starting exim-smtps: /usr/sbin/exim: error while loading shared libraries: libdb.so.3: cannot open shared object file: No such file or directory
[FAILED]

**********************************************
My config is :

Celeron , Redhat Enterprise and cpanel latest version , Exim 4

 

[SpringChicken]

i am having exactly the same problem ... any luck figuring it out ?

 

[chirpy]

What O/S are you running?

No solution, but on my RHE3 servers libdb.so.3 is a symlink in /lib/ defined as:

/lib/libdb.so.3 -> libdb2.so.3

Does the symlink exist? If so, does libdb2.so.3 exist? If not, then that's a problem. If it does, you could recreate the symlink:

ln -s /lib/libdb2.so.3 /lib/libdb.so.3

 

[SpringChicken]

nice one chirpy. you were on the nail.

I sent a trouble ticket and support fixed it. My compliments to EV1's great support. Here is what they said they did :

In the /lib folder, a symlink was created to the missing library and re-ran ldconfig. This allowed exim to start.

In whm however under server status, exim still shows up as failed ... also on cpanel for that matter ... although it IS working.

any ideas chirpy ?

 

[chirpy]

Don't know much about the services pages except that restarting /etc/init.d/chkservd will force a refresh.

 

[SpringChicken]

i did the restart already a couple of times, rebooted, reinstalled exim, updated cpanel but still keep getting this annoying red dot !

exim (exim-4.24-30_cpanel_stmpcontrol_antivirus_rewrite_mailman2) failed BIG RED DOT

i also tried disabling mailman. I hope I dont have to live with it ... it's like a painful zit that needs popping !!!

 

[chirpy]

I had a little further look into chkservd...do you have a file /etc/chkserv.d/exim and if so, does it contain:

#SERVICE = PORT, SEND, RESPONSE, RESTART COMMAND

service[exim]=25,QUIT,220,/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim start

If that's OK. Can you do this on the server from shell:

telnet 0 25
Trying 0.0.0.0...
Connected to 0 (0.0.0.0).
Escape character is '^]'.
220-www.yourdomain.com ESMTP Exim 4.24 #1 Mon, 16 Feb 2004 00:03:52 +0000

Do you get a similar first line after "Escape character is '^]'.", that is, does it start with:

220

 

[SpringChicken]

thanks for your help dude ...

i followed your instuctions:

#SERVICE = PORT, SEND, RESPONSE, RESTART COMMAND

service[exim]=25,QUIT,554,/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim start


[email protected] [~]# telnet 0 25
Trying 0.0.0.0...
Connected to 0 (0.0.0.0).
Escape character is '^]'.
220-XXX.XXXXXX.com ESMTP Exim 4.24 #1 Mon, 16 Feb 2004 00:58:42 +0000
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

also i have been getting emails 'exim on srv1.xxxxxxx.com failed' every 20 mins' although it's working ... ????

thanks for your help chirpy

 

[chirpy]

Try changing your:

service[exim]=25,QUIT,554,/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim start

to:

service[exim]=25,QUIT,220,/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim stop;/etc/rc.d/init.d/exim start

Note: 554 -> 220 is the difference. Then run:
/etc/init.d/chkservd stop
/etc/init.d/chkservd start

 

[SpringChicken]

brilliant. that did it. thank you so much.

:D