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Exim retry timeout exceeded

Discussion in 'E-mail Discussion' started by juanmc, Mar 2, 2017.

  1. juanmc

    juanmc Member

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    Hello,
    In one of my servers, I'm facing the following Problem.
    Once per week, one of our customers starts facing the following error when someone sends an email:
    retry timeout exceeded
    The line I've found in the exim_mainlog is the following

    017-03-02 11:51:40 1cjS4y-003AU0-EN == example@expampledomain.com R=virtual_user T=dovecot_virtual_delivery defer (13): Permission denied: failed to chdir to /home/example.

    After a little research, I've figured it out, it was related to a permission issue.
    Once I've fixed them, the customer, started receiving again their emails.
    But again, a couple of days later, I face the same problem, only with the same customer.
    I discard the fact that someone can be changing things through FTP (I've checked out the FTP logs).
    The Cpanel Version I'm using is
    • WHM 62.0 (build 15)
    • Cloudlinux 6.8.
    Could you give me any suggestions?-
     
    #1 juanmc, Mar 2, 2017
    Last edited by a moderator: Mar 2, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you verify what the ownership and permission values are changed to on the /home/$user directory? Are there any scripts or plugins installed on the system that could be changing the permission values?

    Thank you.
     
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  3. juanmc

    juanmc Member

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    Hello Michael,
    I've verified that permissions were changed (as well as ownership). Regarding the scripts or plugins installed, I'm going to make a deeper check..
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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