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Exim send email timed out?

Discussion in 'E-mail Discussions' started by x1024, Jun 11, 2014.

  1. x1024

    x1024 Active Member

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    Hi, sorry for posting this type of question which may upset some advanced users.
    But I have read thoroughly on this page and as well other docs I may find on Google

    Code:
    [URL="http://forums.cpanel.net/f34/why-didnt-my-email-get-delivered-where-did-my-email-go-387312.html"]http://forums.cpanel.net/f34/why-didnt-my-email-get-delivered-where-did-my-email-go-387312.html[/URL]
    To be honest after comparing with the errors that I see in my log with the post above
    I can't pinpoint exactly what is the problem

    Below is a description of the error
    I can PM a link to a PHP sendmail test form on the server if required

    It'd be great if you could offer assistance to solve this issue, thank you.

    Code:
    2014-06-11 21:44:01 Start queue run: pid=31787
    2014-06-11 21:44:01 End queue run: pid=31787
    2014-06-11 22:36:01 cwd=/home/devilex/public_html 3 args: /usr/sbin/sendmail -t -i
    2014-06-11 22:36:02 1WujdB-0008Ts-TY <= devilex@ns1.quickroutedns.com U=devilex P=local S=378 T="test" for test-to@hotmail.com
    2014-06-11 22:36:02 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1WujdB-0008Ts-TY
    2014-06-11 22:36:02 1WujdB-0008Ts-TY SMTP connection outbound 1402497362 1WujdB-0008Ts-TY devilex.com test-to@hotmail.com
    2014-06-11 22:36:30 cwd=/home/devilex/public_html 3 args: /usr/sbin/sendmail -t -i
    2014-06-11 22:36:30 1Wujde-0008U6-AN <= devilex@ns1.quickroutedns.com U=devilex P=local S=392 T="test123" for test-to@gmail.com
    2014-06-11 22:36:30 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1Wujde-0008U6-AN
    2014-06-11 22:36:30 1Wujde-0008U6-AN SMTP connection outbound 1402497390 1Wujde-0008U6-AN devilex.com test-to@gmail.com
    2014-06-11 22:37:05 1WujdB-0008Ts-TY mx3.hotmail.com [65.55.37.120] Connection timed out
    2014-06-11 22:37:34 1Wujde-0008U6-AN aspmx.l.google.com [74.125.196.27] Connection timed out
    2014-06-11 22:38:08 1WujdB-0008Ts-TY mx3.hotmail.com [65.55.33.119] Connection timed out
    2014-06-11 22:38:37 1Wujde-0008U6-AN alt2.aspmx.l.google.com [173.194.78.27] Connection timed out
    2014-06-11 22:38:37 1Wujde-0008U6-AN == test-to@gmail.com R=lookuphost T=remote_smtp defer (110): Connection timed out
    2014-06-11 22:38:37 1Wujde-0008U6-AN ** test-to@gmail.com: retry timeout exceeded
    2014-06-11 22:38:37 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1Wujde-0008U6-AN
    2014-06-11 22:38:37 1Wujfh-0008Uh-4G <= <> R=1Wujde-0008U6-AN U=mailnull P=local S=1266 T="Mail delivery failed: returning message to sender" for devilex@ns1.quickroutedns.com
    2014-06-11 22:38:37 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1Wujfh-0008Uh-4G
    2014-06-11 22:38:37 1Wujde-0008U6-AN Completed
    2014-06-11 22:38:37 1Wujfh-0008Uh-4G => devilex <devilex@ns1.quickroutedns.com> R=localuser T=local_delivery
    2014-06-11 22:38:37 1Wujfh-0008Uh-4G Completed
    2014-06-11 22:39:11 1WujdB-0008Ts-TY mx3.hotmail.com [65.54.188.126] Connection timed out
    2014-06-11 22:40:49 cwd=/home/devilex/public_html 3 args: /usr/sbin/sendmail -t -i
    2014-06-11 22:40:54 cwd=/home/devilex/public_html 3 args: /usr/sbin/sendmail -t -i
    2014-06-11 22:41:28 cwd=/home/devilex/public_html 3 args: /usr/sbin/sendmail -t -i
    
    
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Check to see if those remote mail servers are blocking connections from your server. For example, with one of the hotmail server's, you would run:

    Code:
    telnet 65.55.37.120 25
    What's the output?

    Thank you.
     
  3. x1024

    x1024 Active Member

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    Hi Michael, thank you so much for your quick reply.
    Lately we've had a car accident so I couldn't reply as fast.

    However the output from telnet to Hotmail is as follows

    Code:
    Installed:                                                                                   
      telnet.x86_64 1:0.17-47.el6_3.1                                                            
                                                                                                 
    Complete!                                                                                    
    root@ns1 [~]# telnet 65.55.37.120 25                                                         
    Trying 65.55.37.120...                                                                       
    telnet: connect to address 65.55.37.120: Connection timed out
    root@ns1 [~]# 
    How would you suggest where to start checking?
    Thank you.
     
  4. cPanelPeter

    cPanelPeter Technical Analyst III
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    Twitter:
    Hello,

    It does look like either your firewall or your ISP is blocking outgoing connections to port 25. Is this only happening with Hotmail or with any email you try to send out?

    If only with Hotmail, you will need to check with them to find out why you're being blocked. If it's with anyone, please check with your ISP to see if they are proxying port 25.
     
  5. x1024

    x1024 Active Member

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    Thanks Peter, I have asked our Atlantic technical staff for help.
    It is indeed true that they block port 25 intentionally.

    Thank you so much for your kind help!
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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