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exim sender verify rejects legitimate mail from paypal

Discussion in 'E-mail Discussions' started by freakysid, Jul 13, 2005.

  1. freakysid

    freakysid Well-Known Member

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    I've had a customer complaining that they can't receive their paypal account verification email from paypal. I looked in exim_rejectlog and notice that the mail is being rejected by the sender_header check. See below.

    Any advice please? ...other than just turning off sendver verify which is what I have done for the time being. DNS seems to be running fine on the server - I can dig payal.com A and MX records just fine.

    Code:
    2005-07-12 10:42:57 1DsIE4-0003Yy-M0 H=(smtp-outbound.nix.paypal.com) [64.4.240.67]
    F=<service@paypal.com> rejected after DATA: there is no valid sender in any header line
    Envelope-from: <service@paypal.com>
    Envelope-to: <removed@removed.com.au>
    P Received: from [64.4.240.67] (helo=smtp-outbound.nix.paypal.com)
            by bilby.globalnamehost.com with esmtp (Exim 4.51)
            id 1DsIE4-0003Yy-M0
            for removed@removed.com.au; Tue, 12 Jul 2005 10:42:56 +0000
    P Received: from web163.nix.paypal.com (web219.nix.paypal.com [10.192.6.219])
            by smtp-outbound.nix.paypal.com (Postfix) with SMTP id E9DC13CC214
            for <steve@brandleverage.com.au>; Tue, 12 Jul 2005 03:41:15 -0700 (PDT)
    P Received: (qmail 6026 invoked by uid 99); 12 Jul 2005 10:42:53 -0000
      Date: Tue, 12 Jul 2005 03:42:53 -0700
    I Message-Id: <1121164973.6026@paypal.com>
      Subject: Activate Your PayPal Account.
      X-MaxCode-Template: email-email-confirmation-new-personal
    T To: Steve Reeves <removed@removed.com.au>
    F From: "service@paypal.com.au" <service@paypal.com.au>
      X-Email-Type-Id: PP468
      X-XPT-XSL-Name: /en_AU/account/EmailConfirmationNewPersonal.xsl
      Content-Type: multipart/alternative;
      boundary=--NextPart_048F8BC8A2197DE2036A
      MIME-Version: 1.0
    
     
  2. lloyd_tennison

    lloyd_tennison Well-Known Member

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    Just a guess - but:

    E-mail Tester results for service@paypal.com.au
    Generated by www.DNSstuff.com


    Getting MX record for paypal.com.au (from local DNS server, may be cached)... Received an NXDOMAIN response.

    This means that the paypal.com.au domain does not exist! No mail can be sent to it.


    Domain Name: paypal.com.au

    Last Modified: 30-Jan-2004 19

    Registrar ID: R00015-AR

    Registrar Name: NetRegistry

    Status: SERVERUPDATEPROHIBITED

    Status: PENDINGDELETE


    I have no idea what "Pending Delete" means unless exactly that.
     
  3. easyhoster1

    easyhoster1 Well-Known Member

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    http://www.whois.sc/domain-help/status-codes.html

    PENDINGDELETE: The registry sets this status after a domain has been set in REDEMPTIONPERIOD status and the domain has not been restored by the registrar. The domain will not be included in the zone. Once in this status all registrar requests to modify or otherwise update the domain will be rejected. The domain will be purged from the registry database after being in this status for 5 calendar days.
     
  4. freakysid

    freakysid Well-Known Member

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    Thanks

    I didn't notice that the sender address was paypal.com.au

    What a laugh when paypal can't even renew their domain names on time. The domain seems to be renewed now:

    Domain Name: paypal.com.au
    Last Modified: 30-Jan-2004 19
    Registrar ID: R00015-AR
    Registrar Name: NetRegistry
    Status: OK
    Registrant: PayPal Inc
    Registrant ID: OTHER 895146
    Registrant ROID: C0539812-AR
    Registrant Contact Name: THE MANAGER
    Registrant Email: hostmaster@ebay.com
    Tech ID: C0539814-AR
    Tech Name: Larry Bloch
    Tech Email: dmain@netregistry.com.au
    Name Server: sjc-dns1.ebaydns.com
    Name Server: sjc-dns2.ebaydns.com
    Name Server: smf-dns2.ebaydns.com
    Name Server: smf-dns1.ebaydns.com

    paypal.com.au. 3600 IN MX 10 lore.ebay.com.
    paypal.com.au. 3600 IN MX 10 data.ebay.com.


    Looks like I can turn the sender verify check back on now - and all this was because a customer wanted to buy a hunting knife!
     
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