Exim status is pending, Due to Email outgoing is not working, Incoming is working somehow.

sjain

Registered
Jun 23, 2020
3
0
1
Raipur
cPanel Access Level
Root Administrator
On My WHM, outgoing emails are not working.

I have chnaged the Google's nameserver. Added below nameservers in the /etc/resolv.conf file
nameserver 8.8.8.8
nameserver 8.8.4.4

Still my problem is not resolved.

One of my domain has sent bulk email though any script, I have blocked the email service there. and remove all codes from there as well

I got the Following error: (Same Error is coming for the gmail and other accounts, They are working fine for the same server different cpanel emails.)

LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1jnee7-0003eT-Le
delivering 1jnee7-0003eT-Le
LOG: MAIN
Sender identification U=domain D=domain.com S=[email protected]
Connecting to mx.zoho.com [136.143.190.121]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
H=mx.zoho.com [136.143.190.121] Connection timed out
Connecting to mx2.zoho.com [204.141.32.121]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
H=mx2.zoho.com [204.141.32.121] Connection timed out
LOG: MAIN
== [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
 
Last edited:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,261
313
Houston
Hello,


Can you confirm that you have a valid SPF, DKIM and PTR record for the domain you're sending mail with? Some providers will not accept mail from you without all three of these in place.
 

sjain

Registered
Jun 23, 2020
3
0
1
Raipur
cPanel Access Level
Root Administrator
Hello,

Thanks for your response.

The email are working fine from last 3 month. But one of my cpanel account send bulk email from from the script, I have blocked that domain already from sending email through scripts.

I have also check the spam list, But it is not shoin anywhere blacklisted.

Yes, for all the domains SPF and DKIM records are setup properly.

Not sure for the PTR record, But when I checking it on WHM, it is showing valid on email Delivery.

1593156011851.png
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,261
313
Houston
Sometimes it takes time after an issue to get back to normal mail function. I'd advise you to continue to check the error log and take part in the services they provide to be delisted or troubleshoot email issues.