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Exim The account or domain may not exist, they may be blacklisted, or missing the proper dns entries

Discussion in 'E-mail Discussions' started by Nick Dragomir, Jul 25, 2016.

  1. Nick Dragomir

    Nick Dragomir Registered

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    Hello,

    I have read and tried every single suggestion within the forums with no avail.

    I have the domain name: domain.com setup under user: doman.

    The system hostname is mail.domain.com.

    The domain MX setup is correct. On a dig mx domain.com it returns the proper entry.
    The A record for the mail.domain.com points to the actual machine. PTR is also set up.

    I have tried setting up MX as both "Automatically Detect Configuration" and "Local Mail Exchanger" with no avail.

    I have verified and made sure permissions are correctly set up.

    I have added e-mail accounts from cPanel.

    On sending e-mails from one of the e-mail addresses locally set up I get the error:

    Code:
    The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
    On sending e-mails from a different e-mail address to a locally set up e-mail address I get:

    Code:
    550-Verification failed for <xxx@gmail.com>
    550-The mail server could not deliver mail to xxx@gmail.com.  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
    550 Sender verify failed
    
    It would seem that the mailing system is behaving as if any e-mail is local regardless of whether it sends or receives e-mails.

    Please help!

    Thank you.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This stands out as a potential issue. Are you also using "mail.domain.com" as as subdomain on the "domain.com" cPanel account? If so, that could lead to a potential conflict. Try updating the hostname to "server.domain.com" temporarily to see if that makes a difference. Also, could you let us know the output from a command such as "exigrep user@gmail.com /var/log/exim_mainlog" so we can get a better idea of how Exim is treating the message?

    Thanks!
     
  3. Nick Dragomir

    Nick Dragomir Registered

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    Hi Michael,

    Thank you for replying.

    I have tried changing the /etc/hostname in all various ways; from admin to mail.domain.com to domain.com. Nothing works.

    I do not have the domain.com MX set as a subdomain within domain.com.

    This is the output:

    Code:
    exigrep user@gmail.com /var/log/exim_mainlog
    2016-07-25 14:35:25 1bRf6T-0003TS-Qu <= user@domain.com H=(vmi73563.provider.host) [::1]:47792 P=esmtpa A=dovecot_login:user@domain.com S=565 id=20013ebe9229b27e9f3219831ef33c57@domain.com T="Test" for user@gmail.com
    2016-07-25 14:35:25 1bRf6T-0003TS-Qu SMTP connection outbound 1469450125 1bRf6T-0003TS-Qu domain.com user@gmail.com
    2016-07-25 14:35:25 1bRf6T-0003TS-Qu ** user@gmail.com R=fail_remote_domains: The mail server could not deliver mail to user@gmail.com.  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
    2016-07-25 14:35:25 1bRf6T-0003TS-Qu Completed
    
    2016-07-25 16:07:12 H=mail-wm0-f48.google.com [74.125.82.48]:37073 sender verify fail for <user@gmail.com>: The mail server could not deliver mail to user@gmail.com.  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
    
    2016-07-25 16:07:12 H=mail-wm0-f48.google.com [74.125.82.48]:37073 X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no F=<user@gmail.com> rejected RCPT <user@domain.com>: Sender verify failed
    
    I have changed the actual hosts and e-mail addresses to respect the client's privacy.

    Thank you in advance!

    Nick
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. Nick Dragomir

    Nick Dragomir Registered

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    Thank you Michael,

    The ticket ID is: 7609737
     
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