Exim's mailips option not working

NetShapersInc

Member
Apr 13, 2012
22
1
51
cPanel Access Level
Root Administrator
Hi guys,

Quick question:

We are trying to send mail out on a different IP through our WHM. Our main IP is on a blacklist, and we can't seem to get it off. We've corrected the problem (client's email account was comprised), and we're still experiencing problems weeks later.

I've edited the mailips file to say:

*: 1.1.1.1 (the IP we want to send mail through though, obviously)

I've enabled the option in the Configuration Manager to use mailips to send mail. However, it is not working.

Any ideas on why it wouldn't be working?

WHM 11.32.3 (build 21) VPS Optimized3
CENTOS 6.3 i686
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Is it trying to send still through the old IP or it simply isn't sending?

If it isn't sending, the firewall might be the issue if the server has rules in place to only allow port 25 outgoing on the prior IP.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Could you submit a ticket for us to investigate further? If it is still sending using the main IP rather than the gateway IP designated in /etc/mailips file, then something is definitely wrong. You can submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature.