Eximstats is not logging

verdon

Well-Known Member
Nov 1, 2003
923
11
168
Northern Ontario, Canada
cPanel Access Level
Root Administrator
Hi,

Recently I noticed that my view relayers list was coming up empty. I did some searching and tried a few simple things in a number of threads here, with no success. Finally, I wanted to start fresh and verify some things so I made a backup of my eximstats database, emptied it, restarted exim and eximstats and can verify that nothing is being written to the eximstats db. This appears to have stopped 2 or 3 days ago. I am on release build and keep current.

Any advice?

WHM 11.2.0 cPanel 11.11.0-R16983
CENTOS Enterprise 3.9 i686 - WHM X v3.1.0
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hi,

Recently I noticed that my view relayers list was coming up empty. I did some searching and tried a few simple things in a number of threads here, with no success. Finally, I wanted to start fresh and verify some things so I made a backup of my eximstats database, emptied it, restarted exim and eximstats and can verify that nothing is being written to the eximstats db. This appears to have stopped 2 or 3 days ago. I am on release build and keep current.

Any advice?

WHM 11.2.0 cPanel 11.11.0-R16983
CENTOS Enterprise 3.9 i686 - WHM X v3.1.0
The latest RELEASE build is 11.11.0-RELEASE_17033, you may want to try upgrading to that first.
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
13
313
Houston, TX
cPanel Access Level
Root Administrator
Well, I just tried running /scripts/upcp and it said I am running the latest release 11.11.0-R16983 is it possible that 11.11.0-RELEASE_17033 isn't actually released yet?

Thanks
Ah, forgot to look across the table, that build is only available for Linux x86-64... it's perhaps in the middle of the process of being released at the moment.
 

jayh38

Well-Known Member
Mar 3, 2006
1,213
0
166
I tried the 17033 build but no go. Funny just one box having this problem with the view relayers list.
 

Damian

Well-Known Member
Oct 1, 2001
106
6
318
Has one of the eximstats tables crashed? Try running a check/repair over them. That's happened to us once before.
 

verdon

Well-Known Member
Nov 1, 2003
923
11
168
Northern Ontario, Canada
cPanel Access Level
Root Administrator
Hi Damian,

I appreciate the tip - yes I had tried that already. I had found that tip in an earlier thread when I did some searching here. I just checked again too and the tables report fine, just nothing being logged to them for the last 4-5 days.
Ah, forgot to look across the table, that build is only available for Linux x86-64... it's perhaps in the middle of the process of being released at the moment.
It doesn't look that build is going top make it across. Any other suggestions?

Thanks,
verdon
 

verdon

Well-Known Member
Nov 1, 2003
923
11
168
Northern Ontario, Canada
cPanel Access Level
Root Administrator
I also found the following in a pdf of a cpanel training seminar, but it didn't help either...

– Execute myisamchk -r /var/lib/mysql/eximstats/*.MYI
– mysqladmin drop eximstats && /usr/local/cpanel/bin/updateeximstats

... it did what it's supposed to do, but didn't fix the problem :)
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,608
77
458
cPanel Access Level
Root Administrator
A couple things -

1) x86-64 11.11.0-R17033 is the same as x86 11.11.0-R16983 with a specific fix for x86-64 PHP Linking

2) I'm not able to replicate this on Release or Current test servers. Would someone mind opening a support ticket (http://tickets.cpanel.net/submit/) ATTN: Kenneth

There is obviously something going on that is not happening in our testing environment. If we can see this problem on a server experiencing it, then we can issue a fix.
 

verdon

Well-Known Member
Nov 1, 2003
923
11
168
Northern Ontario, Canada
cPanel Access Level
Root Administrator
Resolved

I just wanted to wrap this up and take a moment to thank cpanel, Kenneth in particular, for getting this resolved.

The bug was confirmed and a fix will be in a future release. In addition, my copy of eximstats was patched. That was much appreciated.

The bug was triggered by me adding a custom exim config for "log_selector = +all". That was throwing off the log parsing.

Thanks again :)
 

Infopro

Well-Known Member
May 20, 2003
17,112
513
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
I just wanted to wrap this up and take a moment to thank cpanel, Kenneth in particular, for getting this resolved.

The bug was confirmed and a fix will be in a future release. In addition, my copy of eximstats was patched. That was much appreciated.

The bug was triggered by me adding a custom exim config for "log_selector = +all". That was throwing off the log parsing.

Thanks again :)
So the fix is to remove this?
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,608
77
458
cPanel Access Level
Root Administrator
The simplest way to resolve (meaning the least amount of admin hassle) is to remove log_selector = +all from exim.conf That way there is no reason to continually recopy a fixed eximstats after each upgrade until a fix is issued for this.