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Eximstats is not logging

Discussion in 'General Discussion' started by verdon, Sep 13, 2007.

  1. verdon

    verdon Well-Known Member

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    Hi,

    Recently I noticed that my view relayers list was coming up empty. I did some searching and tried a few simple things in a number of threads here, with no success. Finally, I wanted to start fresh and verify some things so I made a backup of my eximstats database, emptied it, restarted exim and eximstats and can verify that nothing is being written to the eximstats db. This appears to have stopped 2 or 3 days ago. I am on release build and keep current.

    Any advice?

    WHM 11.2.0 cPanel 11.11.0-R16983
    CENTOS Enterprise 3.9 i686 - WHM X v3.1.0
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The latest RELEASE build is 11.11.0-RELEASE_17033, you may want to try upgrading to that first.
     
  3. verdon

    verdon Well-Known Member

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    Thanks David. I'll try that. BTW... I check http://layer2.cpanel.net/ a couple times a day and it is still showing 11.11.0-R16983 :)
     
  4. verdon

    verdon Well-Known Member

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    Well, I just tried running /scripts/upcp and it said I am running the latest release 11.11.0-R16983 is it possible that 11.11.0-RELEASE_17033 isn't actually released yet?

    Thanks
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Ah, forgot to look across the table, that build is only available for Linux x86-64... it's perhaps in the middle of the process of being released at the moment.
     
  6. verdon

    verdon Well-Known Member

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    DOH! Me too :D
     
  7. jayh38

    jayh38 Well-Known Member

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    I tried the 17033 build but no go. Funny just one box having this problem with the view relayers list.
     
  8. verdon

    verdon Well-Known Member

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    I thought so too. I haven't done anything unusual to the server and everything else seems to be OK, just absolutely nothing getting logged to the eximstats db. I'm not sure where to look for a problem.
     
  9. Damian

    Damian Well-Known Member

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    Has one of the eximstats tables crashed? Try running a check/repair over them. That's happened to us once before.
     
  10. verdon

    verdon Well-Known Member

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    Hi Damian,

    I appreciate the tip - yes I had tried that already. I had found that tip in an earlier thread when I did some searching here. I just checked again too and the tables report fine, just nothing being logged to them for the last 4-5 days.
    It doesn't look that build is going top make it across. Any other suggestions?

    Thanks,
    verdon
     
  11. verdon

    verdon Well-Known Member

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    I also found the following in a pdf of a cpanel training seminar, but it didn't help either...

    – Execute myisamchk -r /var/lib/mysql/eximstats/*.MYI
    – mysqladmin drop eximstats && /usr/local/cpanel/bin/updateeximstats

    ... it did what it's supposed to do, but didn't fix the problem :)
     
  12. verdon

    verdon Well-Known Member

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  13. cPanelKenneth

    cPanelKenneth cPanel Development
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    A couple things -

    1) x86-64 11.11.0-R17033 is the same as x86 11.11.0-R16983 with a specific fix for x86-64 PHP Linking

    2) I'm not able to replicate this on Release or Current test servers. Would someone mind opening a support ticket (http://tickets.cpanel.net/submit/) ATTN: Kenneth

    There is obviously something going on that is not happening in our testing environment. If we can see this problem on a server experiencing it, then we can issue a fix.
     
  14. verdon

    verdon Well-Known Member

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    Hi Kenneth,

    I have entered a ticket. Should I enter login info right away, or wait to be contacted? I haven't done this before :)

    All required info now submitted, ticket # 212437
     
  15. cPanelKenneth

    cPanelKenneth cPanel Development
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    Thanks, we're working on it.
     
  16. verdon

    verdon Well-Known Member

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    Resolved

    I just wanted to wrap this up and take a moment to thank cpanel, Kenneth in particular, for getting this resolved.

    The bug was confirmed and a fix will be in a future release. In addition, my copy of eximstats was patched. That was much appreciated.

    The bug was triggered by me adding a custom exim config for "log_selector = +all". That was throwing off the log parsing.

    Thanks again :)
     
  17. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    So the fix is to remove this?
     
  18. verdon

    verdon Well-Known Member

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    Well, that would fix it. I now have a 'fixed' copy of eximstats that is working fine with extended logging. I don't know if I should distribute that or not. I wasn't asked not to... PM me if you like.
     
  19. cPanelKenneth

    cPanelKenneth cPanel Development
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    The simplest way to resolve (meaning the least amount of admin hassle) is to remove log_selector = +all from exim.conf That way there is no reason to continually recopy a fixed eximstats after each upgrade until a fix is issued for this.
     
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