Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Exporting mail issue

Discussion in 'E-mail Discussion' started by RobinSm, Jan 2, 2018.

  1. RobinSm

    RobinSm Registered

    Joined:
    Jan 2, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Cayo Hueso
    cPanel Access Level:
    Root Administrator
    I'm unable to locate my Support Access ID via cpanel support recommendation:

    There is no "Support Center" under support heading, and I'm unable to run shell.

    Please advise . . .

    I'm looking for support to address why I'm receiving following error:

    Code:
    Internal Server Error

500

The cPanel Server operation timed out at cpsrvd.pl line 528.
    When trying to export bulk email to mbox files from webmail

    Server seems to time-out. Yes they are 4GB files.

    How do I prevent the time-out to successfully compile the mbox files for download?

    Thank you!
     
    #1 RobinSm, Jan 2, 2018
    Last edited by a moderator: Jan 3, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Are you logged in via WHM as "root"? Or, is this a reseller account?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jan 3, 2018
  3. RobinSm

    RobinSm Registered

    Joined:
    Jan 2, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Cayo Hueso
    cPanel Access Level:
    Root Administrator
    Reseller Account
     
    #3 RobinSm, Jan 6, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    I recommend reaching out to your reseller hosting provider for assistance with this error message, as it's not something you can directly troubleshoot without root access.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jan 9, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - Exporting mail issue
  1. lightbeing

    Exporting accounts and service details to csv

    lightbeing, Jan 13, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    1,896
    Infopro
    Jan 16, 2017
  2. chris0147

    New Thread Email blacklisted still goes to spam

    chris0147, Oct 16, 2018 at 3:27 PM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    8
    chris0147
    Oct 16, 2018 at 3:27 PM
  3. speckados

    New Thread Email authentication not working with local sender

    speckados, Oct 16, 2018 at 10:15 AM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    16
    speckados
    Oct 16, 2018 at 10:15 AM
  4. Elizabeta

    New Thread Sent folder different on Webmail than File Manager

    Elizabeta, Oct 16, 2018 at 7:46 AM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    16
    Elizabeta
    Oct 16, 2018 at 7:46 AM
  5. thepaperdragon

    New Thread Mail delivery failed: returning message to sender

    thepaperdragon, Oct 16, 2018 at 12:22 AM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    24
    rpvw
    Oct 16, 2018 at 4:38 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice