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Exporting mail issue

Discussion in 'E-mail Discussion' started by RobinSm, Jan 2, 2018.

  1. RobinSm

    RobinSm Registered

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    I'm unable to locate my Support Access ID via cpanel support recommendation:

    There is no "Support Center" under support heading, and I'm unable to run shell.

    Please advise . . .

    I'm looking for support to address why I'm receiving following error:

    Code:
    Internal Server Error

500

The cPanel Server operation timed out at cpsrvd.pl line 528.
    When trying to export bulk email to mbox files from webmail

    Server seems to time-out. Yes they are 4GB files.

    How do I prevent the time-out to successfully compile the mbox files for download?

    Thank you!
     
    #1 RobinSm, Jan 2, 2018
    Last edited by a moderator: Jan 3, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Are you logged in via WHM as "root"? Or, is this a reseller account?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jan 3, 2018
  3. RobinSm

    RobinSm Registered

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    #3 RobinSm, Jan 6, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    I recommend reaching out to your reseller hosting provider for assistance with this error message, as it's not something you can directly troubleshoot without root access.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jan 9, 2018
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