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Exporting mail issue

Discussion in 'E-mail Discussions' started by RobinSm, Jan 2, 2018.

  1. RobinSm

    RobinSm Registered

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    I'm unable to locate my Support Access ID via cpanel support recommendation:

    There is no "Support Center" under support heading, and I'm unable to run shell.

    Please advise . . .

    I'm looking for support to address why I'm receiving following error:

    Code:
    Internal Server Error
    
    500
    
    The cPanel Server operation timed out at cpsrvd.pl line 528.
    
    When trying to export bulk email to mbox files from webmail

    Server seems to time-out. Yes they are 4GB files.

    How do I prevent the time-out to successfully compile the mbox files for download?

    Thank you!
     
    #1 RobinSm, Jan 2, 2018
    Last edited by a moderator: Jan 3, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you logged in via WHM as "root"? Or, is this a reseller account?

    Thank you.
     
  3. RobinSm

    RobinSm Registered

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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I recommend reaching out to your reseller hosting provider for assistance with this error message, as it's not something you can directly troubleshoot without root access.

    Thank you.
     
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