External backups to FTP not working

brt4002

Registered
Jun 2, 2015
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Netherlands
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Root Administrator
Hello all,
Excuse me for my poor english.

Let's say I have set up backups for server A. My backups get sent to an external FTP server and when validating this it's working.

I have ordered a new server about a week ago and let's call this server "server B". When validating the same external destination with the same details I used, I got the following error:


I researched this and it seemed this could be because of my firewall settings.
How would I edit my FTP rules for server B so external FTP will work?
As you can understand this is pretty critical for my server security.

Thanks in advance for any help.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,216
463
Hello,

Could you attach the image with the error message directly to the thread, or post the error message in CODE tags? Links to external image hosting websites are not permitted.

Thank you.