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External backups to FTP not working

Discussion in 'Data Protection' started by brt4002, Jun 2, 2015.

  1. brt4002

    brt4002 Registered

    Jun 2, 2015
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    Hello all,
    Excuse me for my poor english.

    Let's say I have set up backups for server A. My backups get sent to an external FTP server and when validating this it's working.

    I have ordered a new server about a week ago and let's call this server "server B". When validating the same external destination with the same details I used, I got the following error:

    I researched this and it seemed this could be because of my firewall settings.
    How would I edit my FTP rules for server B so external FTP will work?
    As you can understand this is pretty critical for my server security.

    Thanks in advance for any help.
    #1 brt4002, Jun 2, 2015
    Last edited by a moderator: Jun 2, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Could you attach the image with the error message directly to the thread, or post the error message in CODE tags? Links to external image hosting websites are not permitted.

    Thank you.
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