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Facebook "Please update your email address" fix?

Discussion in 'E-mail Discussions' started by allwebnow, Jun 16, 2010.

  1. allwebnow

    allwebnow Well-Known Member

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    Me and my clients that use their email address on our server for their facebook account constantly get this message when they log into their facebook page ..."Please update your email address". After confirming that the email works, the message still re-appears. It's a problem for thousands of facebook users. I am now not even receiving facebook emails anymore just recently and check the logs, they don't even hit the server anymore for my domain's email. So I'm wondering if there is a fix on our end to get the messages to come through successfully and get rid of this message at facebook, or at least just get the messages to come through more importantly.

    I've read articles here about facebook being on spamcop or something. here:
    #fail: Facebook has changed their mail domain to facebookmail.com « The Wiert Corner – Jeroen Pluimers’ irregular stream of Wiert stuff

    Facebook email blacklisted by Lunarpages?

    So i'm wondering if there is a "unblock" thing I can do in spamassasin or exim configurator or somewhere in whm or the server or cpanel acct etc..
    I've tried whitelisting the *@facebookmail.com domain but that didn't do anything plus I don't like whitelisting a whole domain.

    Also, my domains are 100% cleared of warnings and errors at dnsstuff too so it's not a dns issue.

    Any ideas or comments on the subject would be greatly appreciated.
     
  2. bampi

    bampi Registered

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    Not sure there is a fix fox that. I'm in your situatian too. Every day I open facebook and I have to reconfirm my email address. More, I had to add to my spam whitelist all the network block that facebook uses for sending emails since all their ips are blacklisted by SpamCop. Probably this is an issue that will be solved by facebook... at least I hope so
     
  3. acenetgeorge

    acenetgeorge Well-Known Member
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    You can add their IP block to the RBL whitelist (WHM -> Service Configuration -> Exim Configuration Editor, RBL -> Whitelist). We've had to do this for a few servers until Facebook resolves their spam issue, and it has been working.
     
  4. mooseontheloose

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    Still having issues with this, opened ticket #717885.

    We're seeing that whitelisting works fine for a few hours, then RBLs seem to kick back in and block messages coming from random Facebook IPs.
     
  5. bampi

    bampi Registered

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    It seems that I solved it. I have added in cPanel, MailScanner Configuration in the whitelist something like 69.63.178. (As I could see, facebookemail.com server has ip addresses from this class). It seems to work just fine right now.
     
  6. allwebnow

    allwebnow Well-Known Member

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    so thats the ip? i'll give it a try and see. Do i add just 69.63.178. or something like: 69.63.178.* or 69.63.178.0/24 ?
     
    #6 allwebnow, Jun 18, 2010
    Last edited: Jun 18, 2010
  7. allwebnow

    allwebnow Well-Known Member

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    Ok, i found the real solution for this.

    1. You need to add *@facebookmail.com to your standard cpanel whitelist.

    2. Then, if you're using mailscanner, you have to also add it to /etc/mail/spamassasin/loca.cf

    Create a new line at bottom and Add this:

    whitelist_from *@facebookmail.com

    The reason mailscanner whitelist didn't work is because spamassasin was still blocking facebook.

    With this I started getting the emails again!!

    Trying to whitelist ip addresses with facebook is close to impossible to harness, I think they have many class C IP addresses that send mail meaning thousands of IP's to figure out.

    I got this info from here:
    The Planet Forums > Whitelisted email still marked as spam?
     
  8. MACscr

    MACscr Well-Known Member

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    If your using the Spamcop RBL within exim, they are more than likely being blocked before they even get to mailscanner or spamassassin.
     
  9. sneader

    sneader Well-Known Member

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    Unfortunately, the RBL Whitelist Editor is not functional, so doing this will not help.

    See this thread:

    http://forums.cpanel.net/f43/exim-rbl-whitelist-editor-broken-159169.html

    - Scott
     
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