Facebook "Please update your email address" fix?

allwebnow

Well-Known Member
Jan 8, 2007
65
0
156
Me and my clients that use their email address on our server for their facebook account constantly get this message when they log into their facebook page ..."Please update your email address". After confirming that the email works, the message still re-appears. It's a problem for thousands of facebook users. I am now not even receiving facebook emails anymore just recently and check the logs, they don't even hit the server anymore for my domain's email. So I'm wondering if there is a fix on our end to get the messages to come through successfully and get rid of this message at facebook, or at least just get the messages to come through more importantly.

I've read articles here about facebook being on spamcop or something. here:
#fail: Facebook has changed their mail domain to facebookmail.com « The Wiert Corner – Jeroen Pluimers’ irregular stream of Wiert stuff

Facebook email blacklisted by Lunarpages?

So i'm wondering if there is a "unblock" thing I can do in spamassasin or exim configurator or somewhere in whm or the server or cpanel acct etc..
I've tried whitelisting the *@facebookmail.com domain but that didn't do anything plus I don't like whitelisting a whole domain.

Also, my domains are 100% cleared of warnings and errors at dnsstuff too so it's not a dns issue.

Any ideas or comments on the subject would be greatly appreciated.
 

bampi

Registered
Feb 19, 2010
4
0
51
Not sure there is a fix fox that. I'm in your situatian too. Every day I open facebook and I have to reconfirm my email address. More, I had to add to my spam whitelist all the network block that facebook uses for sending emails since all their ips are blacklisted by SpamCop. Probably this is an issue that will be solved by facebook... at least I hope so
 

acenetgeorge

Well-Known Member
PartnerNOC
Mar 6, 2008
68
4
58
Southfield, MI
cPanel Access Level
DataCenter Provider
You can add their IP block to the RBL whitelist (WHM -> Service Configuration -> Exim Configuration Editor, RBL -> Whitelist). We've had to do this for a few servers until Facebook resolves their spam issue, and it has been working.
 
Jul 25, 2003
24
2
228
cPanel Access Level
DataCenter Provider
Still having issues with this, opened ticket #717885.

We're seeing that whitelisting works fine for a few hours, then RBLs seem to kick back in and block messages coming from random Facebook IPs.
 

bampi

Registered
Feb 19, 2010
4
0
51
It seems that I solved it. I have added in cPanel, MailScanner Configuration in the whitelist something like 69.63.178. (As I could see, facebookemail.com server has ip addresses from this class). It seems to work just fine right now.
 

allwebnow

Well-Known Member
Jan 8, 2007
65
0
156
so thats the ip? i'll give it a try and see. Do i add just 69.63.178. or something like: 69.63.178.* or 69.63.178.0/24 ?
 
Last edited:

allwebnow

Well-Known Member
Jan 8, 2007
65
0
156
Ok, i found the real solution for this.

1. You need to add *@facebookmail.com to your standard cpanel whitelist.

2. Then, if you're using mailscanner, you have to also add it to /etc/mail/spamassasin/loca.cf

Create a new line at bottom and Add this:

whitelist_from *@facebookmail.com

The reason mailscanner whitelist didn't work is because spamassasin was still blocking facebook.

With this I started getting the emails again!!

Trying to whitelist ip addresses with facebook is close to impossible to harness, I think they have many class C IP addresses that send mail meaning thousands of IP's to figure out.

I got this info from here:
The Planet Forums > Whitelisted email still marked as spam?
 

MACscr

Well-Known Member
Sep 30, 2003
198
5
168
cPanel Access Level
Root Administrator
If your using the Spamcop RBL within exim, they are more than likely being blocked before they even get to mailscanner or spamassassin.
 

sneader

Well-Known Member
Aug 21, 2003
1,193
61
178
La Crosse, WI
cPanel Access Level
Root Administrator