Failed: Account Restore Failed

Nirjonadda

Well-Known Member
May 8, 2013
724
27
78
cPanel Access Level
Root Administrator
Why i am getting error from Account Restore? Please let me know this fix.

Code:
The “Reseller” restore module has the following areas disabled by request: “all”
ArchiveManager
Preparing archive for restoration …
Calculating disk space needed …
Done.
Target “/home/cpanelpkgrestore.TMP.work.H1BE9GTc/unsafe_to_read_archive” on host “na.nirjonmela.com” has 1.07 TB free and requires at least 4.6 GB free, which includes space for temporary files.
This archive’s payload appears to be in the archive’s “cpmove-nadda” directory.
ArchiveManager
Can't use an undefined value as a subroutine reference at /usr/local/cpanel/Whostmgr/Transfers/ArchiveManager/Validate.pm line 257.
Removing copied archive “/home/cpmove-nadda.tar.gz” from the local server …
Failed: Account Restore Failed: “Can't use an undefined value as a subroutine reference at /usr/local/cpanel/Whostmgr/Transfers/ArchiveManager/Validate.pm line 257. ”
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

This error message suggests there's some missing data from the backup archive. Do you have access to the source server where the account exists? If so, can you try manually backing up the account on that server to see if there are any errors during the backup process? EX:

Code:
/scripts/pkgacct $username
Thank you.