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Failed: Account Restore Failed

Discussion in 'General Discussion' started by Nirjonadda, Aug 28, 2017.

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  1. Nirjonadda

    Nirjonadda Well-Known Member

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    Why i am getting error from Account Restore? Please let me know this fix.

    Code:
    The “Reseller” restore module has the following areas disabled by request: “all”
ArchiveManager
Preparing archive for restoration …
Calculating disk space needed …
Done.
Target “/home/cpanelpkgrestore.TMP.work.H1BE9GTc/unsafe_to_read_archive” on host “na.nirjonmela.com” has 1.07 TB free and requires at least 4.6 GB free, which includes space for temporary files.
This archive’s payload appears to be in the archive’s “cpmove-nadda” directory.
ArchiveManager
Can't use an undefined value as a subroutine reference at /usr/local/cpanel/Whostmgr/Transfers/ArchiveManager/Validate.pm line 257.
Removing copied archive “/home/cpmove-nadda.tar.gz” from the local server …
Failed: Account Restore Failed: “Can't use an undefined value as a subroutine reference at /usr/local/cpanel/Whostmgr/Transfers/ArchiveManager/Validate.pm line 257. ”
     
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    #1 Nirjonadda, Aug 28, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    This error message suggests there's some missing data from the backup archive. Do you have access to the source server where the account exists? If so, can you try manually backing up the account on that server to see if there are any errors during the backup process? EX:

    Code:
    /scripts/pkgacct $username
    Thank you.
     
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    #2 cPanelMichael, Aug 29, 2017
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