The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Failed Backups

Discussion in 'Data Protection' started by VeZoZ, Jul 1, 2009.

  1. VeZoZ

    VeZoZ Well-Known Member

    Joined:
    Dec 14, 2002
    Messages:
    248
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    DataCenter Provider
    Is anyone else seeing failed backups on reseller accounts? Just an account that is a reseller not anyone else. You get emailed this when it's completed:

    --------------------------------------------------------
    pkgacct started.
    pkgacct version 8.3 - user : reselleruser - archive version: 3 - running with uid 0 Copying Reseller Config...--------------------------------------------------------


    In the error_log you get:

    2009-07-01 16:16:37 info [mysqladmin] Not updating privileges for reselleruser (reseller login and no password specified in ~/.my.cnf)

    This happens a view times but thats about it. In the backup page you get:

    backup-6.29.2009_20-49-55_reselleruser.tar.gz (Mon Jun 29 20:49:55 2009) [failed, timeout]


    Any idea's? It might be one of those make a support ticket but figured I'd ask first.
     
  2. VeZoZ

    VeZoZ Well-Known Member

    Joined:
    Dec 14, 2002
    Messages:
    248
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    DataCenter Provider
    Well I'm wondering what would you even put in there? It also does it for other users and I don't think it's fatal in their case. It seems to die at reseller privileges on the backup. I've seen where it cannot restore and crashes on reseller privileges but never the backup.
     
  3. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,458
    Likes Received:
    22
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    The mysqladmin informational message is a red herring.

    How is this backup being initiated? Via the cPanel interface? Is it being sent to a remote system?
     
  4. VeZoZ

    VeZoZ Well-Known Member

    Joined:
    Dec 14, 2002
    Messages:
    248
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    DataCenter Provider
    It's being done via the cPanel interface. Maybe I should submit a ticket about it I just was curious if anyone else had experienced it and had a solution.
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,458
    Likes Received:
    22
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    Please do open a ticket.
     
  6. cesarlwh

    cesarlwh Well-Known Member

    Joined:
    Sep 23, 2008
    Messages:
    61
    Likes Received:
    0
    Trophy Points:
    6
    Same problem.

    The pkgacct script stop on:

    Copying Reseller Config...

    See:

    pkgacct started.
    pkgacct version 8.3 - user : LOGIN - archive version: 3 - running with uid 0
    Copying Reseller Config...--------------------------------------------------------
     
  7. VeZoZ

    VeZoZ Well-Known Member

    Joined:
    Dec 14, 2002
    Messages:
    248
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    DataCenter Provider

    You can use the command line to make a backup still. I talked to support they did not know why and suggested just remaking the account. I ended it there as I think that's not a good solution to a bug.
     
  8. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,458
    Likes Received:
    22
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    My apologies for that. If you are still willing would you mind either reopening the ticket, or opening a new one? Mark the ticket ATTN: QA Backups failing

    Granted, QA doesn't work on the weekend so we may not be able to address the ticket until Monday, however I would like us to discover why this is happening. We are unable to replicate this in our testing environment which suggests a variance between your server(s) and our testing environment. If we can identify that variance it should help toward resolution.
     
  9. dalem

    dalem Well-Known Member
    PartnerNOC

    Joined:
    Oct 24, 2003
    Messages:
    2,577
    Likes Received:
    40
    Trophy Points:
    48
    Location:
    SLC
    cPanel Access Level:
    DataCenter Provider
    I have an account that is doing this

    would you like to take a look
     
  10. 4rusty

    4rusty Registered

    Joined:
    Aug 21, 2009
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    ??



    Is this the best response available? That's it?
     
  11. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Submitting a ticket allows us to login to your server to determine specifically what is causing this issue. It is difficult to accurately diagnose what issue, of the many possible causes (e.g. hard disk in read-only mode, for just one example), is causing this situation without actually logging into the server. Additionally, if our technical analysts and QA team see a trend with a specific cause becoming common among servers, we may be able to modify our software to compensate for such issues.

    If you are experiencing the same issue mentioned in this thread, you may wish to submit a support ticket so we can see what is causing this issue on your specific server(s).

    You can submit a support ticket at: http://tickets.cPanel.net/submit
     
Loading...

Share This Page