I just had an issue with a website that was not loading and returned an internal server error. Not that this was uncommon but when I then tried to log into the account cPanel it refused and returned the same error. Tried on multiple browsers, deleted the cache (all the usual suspects) and no luck.
I reached out to my host and had them look into it. They concluded there was a code issue on the site which I found odd it suddenly happened since nothing had changed for this site in the last two years and it was running fine. When I asked why I could not even get into cPanel they proceeded to tell me it was due to the PHP configuration file and said an out of date PHP configuration file can cause a lot of strange errors.
I found their conclusion totally bogus and full of holes but if they are right I am concerned that a PHP file in the home directory of the website would cause the account cPanel to lock up and fail to load.
Some additional information for you to help me conclude this was in fact the case is I was able to get into the cPanel account by way of WHM but when I tried to get to the database it locked up. I was not able to get into the database with PHPmyAdmin, nor was I able to download the database using SSH. Every attempt to get to the database was halted by an unpassable failure. This just compounds my suspicion that there is something else amis here and their conclusion that all of this is somehow the fault of an out of data PHP configuration file. Can you confirm their determination is in fact true and if so why is cPanel dependant on files and configurations in the public_html directory? I find this very disturbing and making me question if cPanel is stable enough to rely on!
I reached out to my host and had them look into it. They concluded there was a code issue on the site which I found odd it suddenly happened since nothing had changed for this site in the last two years and it was running fine. When I asked why I could not even get into cPanel they proceeded to tell me it was due to the PHP configuration file and said an out of date PHP configuration file can cause a lot of strange errors.
I found their conclusion totally bogus and full of holes but if they are right I am concerned that a PHP file in the home directory of the website would cause the account cPanel to lock up and fail to load.
Some additional information for you to help me conclude this was in fact the case is I was able to get into the cPanel account by way of WHM but when I tried to get to the database it locked up. I was not able to get into the database with PHPmyAdmin, nor was I able to download the database using SSH. Every attempt to get to the database was halted by an unpassable failure. This just compounds my suspicion that there is something else amis here and their conclusion that all of this is somehow the fault of an out of data PHP configuration file. Can you confirm their determination is in fact true and if so why is cPanel dependant on files and configurations in the public_html directory? I find this very disturbing and making me question if cPanel is stable enough to rely on!