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Failed cPanel Update

Discussion in 'General Discussion' started by melad85, May 9, 2016.

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  1. melad85

    melad85 Registered

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    hello there , i have problem with cpanel update >

    Code:
    /scripts/upcp --force  

    Code:
    => Log opened from cPanel Update (upcp) - Slave (3238) at Mon May  9 09:45:05 2016
    [2016-05-09 09:45:05 +0300]   Detected cron=0 (--force passed on command line)
    [2016-05-09 09:45:05 +0300]   1% complete
    [2016-05-09 09:45:05 +0300]   Running Standardized hooks
    [2016-05-09 09:45:05 +0300]   2% complete
    [2016-05-09 09:45:05 +0300]   mtime on upcp is 1462148101 (Mon May  2 03:15:01 2016)
    [2016-05-09 09:45:05 +0300]   17% complete
    [2016-05-09 09:45:05 +0300] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1462776305.log --force` failed, exited with code 72057594037927935 (signal = 255)
    => Log closed Mon May  9 09:45:05 2016
    => Log closed Mon May  9 09:45:05 2016  
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Please try updating cPanel again to ensure it was not related to a temporary DNS resolution issue:

    Code:
    /scripts/upcp --force
    If the issue continues, do you notice any specific error messages in the log output to the update log within the /var/cpanel/updatelogs/ directory? Also, which version of cPanel are you updating from and to?

    Thank you.
     
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  3. melad85

    melad85 Registered

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    hi, there is no error in /var/cpanel/updatelogs/


    output
    Code:
    [root@server ~]$ dir /var/cpanel/updatelogs/
    last                   update.1462296475.log  update.1462767965.log
    summary.log            update.1462298611.log  update.1462768361.log
    update.1461283981.log  update.1462298956.log  update.1462768529.log
    update.1461370381.log  update.1462302047.log  update.1462769990.log
    update.1461456781.log  update.1462312707.log  update.1462770151.log
    update.1461543181.log  update.1462313880.log  update.1462770706.log
    update.1461629581.log  update.1462313907.log  update.1462771203.log
    update.1461715981.log  update.1462314005.log  update.1462771677.log
    update.1461802381.log  update.1462314105.log  update.1462773863.log
    update.1461888781.log  update.1462317386.log  update.1462773970.log
    update.1461975181.log  update.1462317452.log  update.1462774178.log
    update.1462061581.log  update.1462318011.log  update.1462774517.log
    update.1462147981.log  update.1462318215.log  update.1462774556.log
    update.1462234381.log  update.1462318815.log  update.1462774744.log
    update.1462291247.log  update.1462320781.log  update.1462774924.log
    update.1462293380.log  update.1462407181.log  update.1462774998.log
    update.1462294575.log  update.1462493581.log  update.1462775255.log
    update.1462294837.log  update.1462579981.log  update.1462775925.log
    update.1462294847.log  update.1462666381.log  update.1462776095.log
    update.1462295035.log  update.1462752781.log  update.1462776178.log
    update.1462295056.log  update.1462767050.log  update.1462776305.log
    update.1462295194.log  update.1462767495.log  update.1462776474.log
    update.1462295243.log  update.1462767536.log  update.1462824540.log
    update.1462295402.log  update.1462767690.log
    update.1462296188.log  update.1462767765.log
    
    and cpanel verson : 11.56.0.9

    and wana update to Version “56.0.14” is available
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you verify if forcing the update with the command in my last response resulted in the same problem?

    Thank you.
     
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