Failed Create Backup Userdata

Operating System & Version
CloudLinux 7.9
cPanel & WHM Version
v92.0.8

Fmonoarfa

Registered
Aug 12, 2020
2
0
1
Indonesia
cPanel Access Level
Website Owner
Hi,

Can anybody solve this out,while run /script/pkgacct i got this error :

[2021-01-16 23:24:53 +0700] Copy userdata...[2021-01-16 23:24:53 +0700] Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 126.

There's nothing wrong about user userdata.

Thank you.
 
Last edited by a moderator:

andrew.n

Well-Known Member
Jun 9, 2020
610
175
43
EU
cPanel Access Level
Root Administrator
What is the backup folder you set? Is it exist? Does it have the right permissions?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,810
895
313
cPanel Access Level
Root Administrator
Is there a line before that which shows specifically what is being copied? This could be an issue with user data, such as content in the /home/username area, or an issue with userdata files that help create the user.

If you don't see any additional errors when running that command it might be best to get a ticket submitted so we can check the issue directly on the server. If you do submit a ticket please post the number here so we can keep the community updated with our findings.