Failed Create Backup Userdata

[Fmonoarfa]

Hi,

Can anybody solve this out,while run /script/pkgacct i got this error :

[2021-01-16 23:24:53 +0700] Copy userdata...[2021-01-16 23:24:53 +0700] Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 126.

There's nothing wrong about user userdata.

Thank you.

 

[andrew.n]

What is the backup folder you set? Is it exist? Does it have the right permissions?

 

[cPJustinD]

Hey there! Would you perhaps be able to include the full command that you're running? As @andrew.n mentioned, there could be an issue with the backup folder specified. It may also be worth opening a support ticket so that we can review this specific issue in more detail.

 

[Fmonoarfa]

I'm using "/script/pgkacct username" running through /home

 

[cPRex]

Is there a line before that which shows specifically what is being copied? This could be an issue with user data, such as content in the /home/username area, or an issue with userdata files that help create the user.

If you don't see any additional errors when running that command it might be best to get a ticket submitted so we can check the issue directly on the server. If you do submit a ticket please post the number here so we can keep the community updated with our findings.