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Failed delivery email from twitter

Discussion in 'E-mail Discussions' started by WorkinOnIt, Oct 3, 2017.

  1. WorkinOnIt

    WorkinOnIt Well-Known Member

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    Hello

    I am seeing hundreds of email from example;

    n04205966afb4-7eccf8774422c48a292adfe0cd5222e892229-info===mydomain.com@bounce.twitter.com

    In the mail delivery queue. The Sender and the Recipient fields are both e.g. me @ mydomain.com

    The result field displays this;

    It would appear these emails are legitimate as the sender IP is 199.16.156.153 (Twitter inc), but What would be the recommended way to deal with this "flood of emails"?

    I have greylisting turned on, but there's no entry in there for the above.

    Thanks
     
    #1 WorkinOnIt, Oct 3, 2017
    Last edited: Oct 3, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Sounds like you're forwarding email from your account to gmail.
     
  3. WorkinOnIt

    WorkinOnIt Well-Known Member

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    Yes that is correct. Do you care to elaborate further thoughts?

    Why would there be so many of these - all with the yellow exclamation status.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Forwarding all account email to gmail is a bad idea. Forwarded email is not scanned, its just forwarded on. Change your email on twitter to use the gmail account.
     
  5. WorkinOnIt

    WorkinOnIt Well-Known Member

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    This is a customer's account on the server. There are many emails from bounce.twitter - they are using their company email address, so I have no control over it.

    Also - it does not appear they are forwarding emails to gmail - I think they are using gmail to "fetch emails from another account you own" - Gmail's POP service.

    Any suggestions?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    First thing I would do is check the account's Default Address.
    cPanel > Email section > Default Address.
    If all unrouted mail is being sent to gmail, I would suggest it be removed.

    It's important to know exactly what they're doing. Discussing it with them might be best.

    This post is a bit dated but might be of some use to you/your client:
    inmotionhosting.com/support/email/email-client-setup/setting-up-gmail-for-pop3-and-smtp

    There's quite a few threads on the forum here related to using gmail you might like to look at as well.
     
  7. WorkinOnIt

    WorkinOnIt Well-Known Member

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    Thanks for your advice.

    It would appear the customer is forwarding mails to gmail from their main business email. However, the default email is doing nothing - in other words, it's empty and there's no forwarding from that.

    I understand it's not best practice to forward to gmail, however it only appears to be the bounce.twitter.com emails that are filling up the logs ( at a considerable rate - it seems bounce.twitter is sending them a lot of emails! Most of these appear to be status updates about other users.)

    They are using Gmail's POP, along with the forwarding. I gather the forwarding is to assist with the speed of delivery to gmail, since gmail can take up to 20 minutes to retrieve POPed emails (as there is no way to control when Gmail will pop to the account).
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    You might have your customer send an email, using the email account on your server, to this form:
    mail-tester.com
    This is useful to check the email account for issues. Those issues could be affecting email sent to gmail.
     
  9. WorkinOnIt

    WorkinOnIt Well-Known Member

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    Thanks, can't hurt to try

    It doesn't really explain why there are so many emails from bounce.twitter.com
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Well:
    This thread may be of some use:
    Google Groups

    One of the last replies:
    Making sure that the domain is setup properly is important.
     
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