Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Failed delivery email from twitter

Discussion in 'E-mail Discussion' started by WorkinOnIt, Oct 3, 2017.

  1. WorkinOnIt

    WorkinOnIt Well-Known Member

    Joined:
    Aug 3, 2016
    Messages:
    138
    Likes Received:
    9
    Trophy Points:
    18
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Hello

    I am seeing hundreds of email from example;

    n04205966afb4-7eccf8774422c48a292adfe0cd5222e892229-info===mydomain.com@bounce.twitter.com

    In the mail delivery queue. The Sender and the Recipient fields are both e.g. me @ mydomain.com

    The result field displays this;

    It would appear these emails are legitimate as the sender IP is 199.16.156.153 (Twitter inc), but What would be the recommended way to deal with this "flood of emails"?

    I have greylisting turned on, but there's no entry in there for the above.

    Thanks
     
    #1 WorkinOnIt, Oct 3, 2017
    Last edited: Oct 3, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,478
    Likes Received:
    421
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Sounds like you're forwarding email from your account to gmail.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. WorkinOnIt

    WorkinOnIt Well-Known Member

    Joined:
    Aug 3, 2016
    Messages:
    138
    Likes Received:
    9
    Trophy Points:
    18
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Yes that is correct. Do you care to elaborate further thoughts?

    Why would there be so many of these - all with the yellow exclamation status.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,478
    Likes Received:
    421
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Forwarding all account email to gmail is a bad idea. Forwarded email is not scanned, its just forwarded on. Change your email on twitter to use the gmail account.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. WorkinOnIt

    WorkinOnIt Well-Known Member

    Joined:
    Aug 3, 2016
    Messages:
    138
    Likes Received:
    9
    Trophy Points:
    18
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    This is a customer's account on the server. There are many emails from bounce.twitter - they are using their company email address, so I have no control over it.

    Also - it does not appear they are forwarding emails to gmail - I think they are using gmail to "fetch emails from another account you own" - Gmail's POP service.

    Any suggestions?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,478
    Likes Received:
    421
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    First thing I would do is check the account's Default Address.
    cPanel > Email section > Default Address.
    If all unrouted mail is being sent to gmail, I would suggest it be removed.

    It's important to know exactly what they're doing. Discussing it with them might be best.

    This post is a bit dated but might be of some use to you/your client:
    inmotionhosting.com/support/email/email-client-setup/setting-up-gmail-for-pop3-and-smtp

    There's quite a few threads on the forum here related to using gmail you might like to look at as well.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. WorkinOnIt

    WorkinOnIt Well-Known Member

    Joined:
    Aug 3, 2016
    Messages:
    138
    Likes Received:
    9
    Trophy Points:
    18
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Thanks for your advice.

    It would appear the customer is forwarding mails to gmail from their main business email. However, the default email is doing nothing - in other words, it's empty and there's no forwarding from that.

    I understand it's not best practice to forward to gmail, however it only appears to be the bounce.twitter.com emails that are filling up the logs ( at a considerable rate - it seems bounce.twitter is sending them a lot of emails! Most of these appear to be status updates about other users.)

    They are using Gmail's POP, along with the forwarding. I gather the forwarding is to assist with the speed of delivery to gmail, since gmail can take up to 20 minutes to retrieve POPed emails (as there is no way to control when Gmail will pop to the account).
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,478
    Likes Received:
    421
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You might have your customer send an email, using the email account on your server, to this form:
    mail-tester.com
    This is useful to check the email account for issues. Those issues could be affecting email sent to gmail.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  9. WorkinOnIt

    WorkinOnIt Well-Known Member

    Joined:
    Aug 3, 2016
    Messages:
    138
    Likes Received:
    9
    Trophy Points:
    18
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Thanks, can't hurt to try

    It doesn't really explain why there are so many emails from bounce.twitter.com
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,478
    Likes Received:
    421
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Well:
    This thread may be of some use:
    Google Groups

    One of the last replies:
    Making sure that the domain is setup properly is important.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice