Failed restoration of incomplete backup

George Scordilis

Registered
Jun 10, 2019
1
0
1
Athens Greece
cPanel Access Level
Root Administrator
Hi everybody
I just faced an issue and need some help. As I was doing a full cpmove backup restoration from a second drive, the drive died ( yes so lucky) and the backup was left incomplete. The account that was left incomplete now shows like a "ghost" account, meaning that I cannot erase it or modify it.
On any attempt to modify the account I get the error :
API failure: Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 126.
Subsequently I cannot use the same domains to a different account...so I can't get them online...
Any thoughts on how to delete the "ghost" account ?

Thank you
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hi @George Scordilis


Are there remnants for the account on the server from the incomplete backup restoration? You might be able to use this utility we use internally to find out:

Code:
/usr/local/cpanel/3rdparty/bin/perl <(curl -s https://raw.githubusercontent.com/cPanelInc/tech-acctinfo/master/acctinfo)