Failed to download file at URL http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz: 599: Internal Exception

Operating System & Version
Centos 7LAMP
cPanel & WHM Version
Latest

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,632
363
cPanel Access Level
Root Administrator
Hey there! I'm not seeing any issues when I try to pull that file manually right now:

Code:
$ wget http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz
--2022-03-24 13:45:22--  http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz
Resolving httpupdate.cpanel.net (httpupdate.cpanel.net)... 159.253.142.50, 208.109.109.239, 122.201.72.171, ...
Connecting to httpupdate.cpanel.net (httpupdate.cpanel.net)|159.253.142.50|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/x-xz]
Saving to: ‘fix-cpanel-perl.xz’

fix-cpanel-perl.xz                                    [ <=>                                                                                                           ]   8.39K  --.-KB/s   in 0s     

2022-03-24 13:45:24 (36.7 MB/s) - ‘fix-cpanel-perl.xz’ saved [8588]
Can you try that work again and let me know if you're still seeing issues?
 

alimotamed

Member
Aug 5, 2020
6
0
1
Egypt
cPanel Access Level
Root Administrator
Hi, thank you so much for your response

I have tried again and got this message please, check


2022-03-25 14:09:12 561 [4133] (ERROR): - ssystem [EXIT_CODE] '/usr/bin/rdate' exited with 1
2022-03-25 14:09:12 561 [4133] (DEBUG): - ssystem [END]
2022-03-25 14:09:12 563 [4133] ( INFO): The system set the clock to: Fri Mar 25 14:09:12 2022
2022-03-25 14:09:12 573 [4133] ( INFO): The system changed the clock by 0 seconds.
2022-03-25 14:09:12 598 [4133] (DEBUG): - ssystem [BEGIN]: ps -U nscd -h 2>/dev/null || /sbin/service nscd start
2022-03-25 14:09:12 598 [4133] (DEBUG): 4048 ? Ssl 0:03 /usr/sbin/nscd
2022-03-25 14:09:12 598 [4133] (DEBUG): - ssystem [END]
2022-03-25 14:09:12 759 [4133] ( INFO): Checking for an existing MySQL or MariaDB instance...
2022-03-25 14:09:12 770 [4133] (ERROR): The installation process found evidence that MySQL or MariaDB was installed on this server:
2022-03-25 14:09:12 771 [4133] (ERROR): The /var/lib/mysql directory is present and not completely empty.
2022-03-25 14:09:12 44 [4133] ( INFO): cPanel is here to help! Our Technical Support team is just a click away at https://support.cpanel.net/ or you can contact Customer Service via email [email protected]
2022-03-25 14:09:12 772 [4133] (FATAL): You must install cPanel & WHM on a clean server.
[[email protected] ~]# 2022-03-25 14:09:12 660 [4162] ( INFO): Installing bootstrap cPanel Perl
2022-03-25 14:09:12 668 [4162] (DEBUG): Retrieving the fix-cpanel-perl file from /cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz if available...
2022-03-25 14:09:12 138 [4162] (DEBUG): Retrieving http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz to the fix-cpanel-perl.xz file...
2022-03-25 14:09:12 180 [4162] ( WARN): Call to URL 'http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz' failed, attempt [1/3]
2022-03-25 14:09:16 180 [4162] ( WARN): Call to URL 'http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz' failed, attempt [2/3]
2022-03-25 14:09:19 180 [4162] ( WARN): Call to URL 'http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz' failed, attempt [3/3]
2022-03-25 14:09:19 44 [4162] ( INFO): cPanel is here to help! Our Technical Support team is just a click away at https://support.cpanel.net/ or you can contact Customer Service via email [email protected]
2022-03-25 14:09:19 183 [4162] (FATAL): Failed to download file at URL http://httpupdate.cpanel.net/cpanelsync/11.102.0.8/cpanel/scripts/fix-cpanel-perl.xz: 599: Internal Exception

...propagated at /home/cPanelInstall/selfgz4081/Installer.pm line 530.
 

quietFinn

Well-Known Member
Feb 4, 2006
1,653
326
438
Finland
cPanel Access Level
Root Administrator
Installation fails because of this:
2022-03-25 14:09:12 772 [4133] (FATAL): You must install cPanel & WHM on a clean server.
 
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techAMIGO

Member
Nov 6, 2019
15
23
3
Kerala
cPanel Access Level
Root Administrator
HI,
Since the installed stopped in the middle and few packages left installed when run the installer again it detects the cpanel folder and packages already existing as a conflict.
So I would recommend going with an OS rebuild and proceed the install again, since its a fresh new server I assume.
 
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kodeslogic

Well-Known Member
PartnerNOC
Apr 26, 2020
441
207
118
IN
cPanel Access Level
Root Administrator
Yes, rebuilt the VPS with fresh OS and then install the cPanel/WHM on it.
 
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