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Failed to download updatenow.static from server error

Discussion in 'General Discussion' started by urgido, May 5, 2018.

  1. urgido

    urgido Well-Known Member

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    Hi,
    Here is my log:

    Code:
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/upcp (10436) at Sat May  5 21:38:00 2018
    [2018-05-05 21:38:00 -0500]   Checking that the RPM DB is OK...
    [2018-05-05 21:38:00 -0500]   glibc-2.17-196.el7_4.2.x86_64
    [2018-05-05 21:38:00 -0500]   OK: RPM DB is responding to queries
    [2018-05-05 21:38:00 -0500]   Testing if rpm_is_working RPM is installed
    [2018-05-05 21:38:00 -0500]   package rpm_is_working is not installed
    [2018-05-05 21:38:00 -0500]   Testing if it's possible to install a simple RPM
    [2018-05-05 21:38:00 -0500]   Preparing...                          ########################################
    [2018-05-05 21:38:00 -0500]   Updating / installing...
    [2018-05-05 21:38:00 -0500]   rpm_is_working-1.0-0                  ########################################
    [2018-05-05 21:38:00 -0500]   Detected cron=0 (--force passed on command line)
    [2018-05-05 21:38:00 -0500]   Running Standardized hooks
    [2018-05-05 21:38:00 -0500]   mtime on upcp is 1521220702 (Fri Mar 16 11:18:22 2018)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (10445) at Sat May  5 21:38:01 2018
    [2018-05-05 21:38:01 -0500]   Detected version '11.68.0.37' from version file.
    [2018-05-05 21:38:01 -0500]   Running version '11.68.0.37' of updatenow.
    [2018-05-05 21:38:01 -0500]   --force passed on command line. Upgrade will disregard update config settings.
    [2018-05-05 21:38:01 -0500]   Target version set to '11.68.0.38'
    [2018-05-05 21:38:01 -0500]   Switching to 11.68.0.38 to determine if we can reach that version without failure.
    [2018-05-05 21:38:01 -0500] ***** FATAL: Failed to download updatenow.static from server: Can't use string ("3.004001") as a HASH ref while "strict refs" in use at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 41.
    [2018-05-05 21:38:01 -0500]   The Administrator will be notified to review this output when this script completes
    => Log closed Sat May  5 21:38:01 2018
    => Log closed Sat May  5 21:38:01 2018
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/maintenance (10449) at Sat May  5 21:38:01 2018
    => Log closed Sat May  5 21:38:01 2018
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (10443) at Sat May  5 21:38:01 2018
    [2018-05-05 21:38:01 -0500] E Pre Maintenance ended, however it did not exit cleanly (65280). Please check the logs for an indication of what happened
    => Log closed Sat May  5 21:38:02 2018
    [2018-05-05 21:38:02 -0500]   Running Standardized hooks
    [2018-05-05 21:38:02 -0500]  
    [2018-05-05 21:38:02 -0500]  cPanel update completed
    [2018-05-05 21:38:02 -0500]   A log of this update is available at /var/cpanel/updatelogs/update.1525574280.log
    [2018-05-05 21:38:02 -0500]   Removing upcp pidfile
    [2018-05-05 21:38:02 -0500]  
    [2018-05-05 21:38:02 -0500] Completed all updates
    => Log closed Sat May  5 21:38:02 2018
    Any clue?
    Thanks,
     
    #1 urgido, May 5, 2018
    Last edited by a moderator: May 5, 2018
  2. urgido

    urgido Well-Known Member

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    I am unable to upgrade from 11.68.0.37 to 11.68.0.38
     
  3. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello @urgido

    Can you tell me what the output of the following is?

    Code:
    cat /var/cpanel/sysinfo.config
    Could you also ensure that there are no issues with the RPM database? You can do this by going to WHM>>Software>>Rebuild RPM Database -> click Proceed

    Then attempt to update again.


    Thanks!
     
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  4. urgido

    urgido Well-Known Member

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    I had rebuilding the RPM database many times before come here with no luck.

    After two weeks on trying upgrade to latest version finally I got it. How? Well, today I recieved for first time an email from cPanel System regarding that my hostname is wrong so, I proceeding to change it to good but the stranger startsfor the following things:
    1.- The hostname never was changed before, the format ever was host.domain.tld
    2.- I tried to perform an upgrade using ssh and WHM with no luck, ever the same error.
    3.- Yesterday I posted here my problem and today I have the latest version of cPanel (this is the most stranger thing because there is no relation with it)

    Is there a way to know what happened exactly?
     
  5. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello,

    You can look in the update logs to compare where it was hanging before at /var/cpanel/updatelogs but without being able to replicate the issue it's pretty difficult to determine what specifically was occurring.
     
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