Failed to execute: “/usr/local/cpanel/scripts/chpass

chrismfz

Well-Known Member
Jul 4, 2007
127
1
68
Greece
cPanel Access Level
DataCenter Provider
I am using WHMCS to create / manager packages.

After updating to 11.52, I cannot (and the customers through WHMCS) change password on cPanel packages using WHMCS.


I am getting:
Failed to execute: “/usr/local/cpanel/scripts/chpass


More specifically checking debug log I see:

Code:
<passwd>
  <passwd>
    <rawout>Failed to execute: “/usr/local/cpanel/scripts/chpass”: </rawout>
    <services></services>
    <status>0</status>
    <statusmsg>Failed to execute: “/usr/local/cpanel/scripts/chpass”: </statusmsg>
  </passwd>
</passwd>

<!-- Web Host Manager 11.52.0.6 (c) cPanel, Inc. 2015 http://cpanel.net/  Unauthorized copying is prohibited. -->


Contacting WHMCS they informed me that:

"Have you recently upgraded your WHM/cPanel to WHM 11.52

If this is the case I can confirm the issue is not with WHMCS but with cPanel.

WHMCS has continued to use the same API call to update the password, however something in cPanel/WHM 11.52 broke this.
The issue needs to be resolved from the cPanel/WHM side."
Is there a workaround about this ?
 
Last edited by a moderator:

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
157
168
New Jersey
cPanel Access Level
DataCenter Provider
Hello,

We have the same problem but using HostBill, are you guys patching WHMCS or is this going to be resolved within cPanel?