Failed to execute: “/usr/local/cpanel/scripts/chpass

[chrismfz]

I am using WHMCS to create / manager packages.

After updating to 11.52, I cannot (and the customers through WHMCS) change password on cPanel packages using WHMCS.


I am getting:
Failed to execute: “/usr/local/cpanel/scripts/chpass


More specifically checking debug log I see:

<passwd>
  <passwd>
    <rawout>Failed to execute: “/usr/local/cpanel/scripts/chpass”: </rawout>
    <services></services>
    <status>0</status>
    <statusmsg>Failed to execute: “/usr/local/cpanel/scripts/chpass”: </statusmsg>
  </passwd>
</passwd>

<!-- Web Host Manager 11.52.0.6 (c) cPanel, Inc. 2015 http://cpanel.net/  Unauthorized copying is prohibited. -->

Contacting WHMCS they informed me that:

"Have you recently upgraded your WHM/cPanel to WHM 11.52

If this is the case I can confirm the issue is not with WHMCS but with cPanel.

WHMCS has continued to use the same API call to update the password, however something in cPanel/WHM 11.52 broke this.
The issue needs to be resolved from the cPanel/WHM side."

Is there a workaround about this ?

 

[Infopro]

Could you please post the ticket ID for that WHMCS ticket you had open? I'd like to look into this a bit closer for you.

 

[chrismfz]

Could you please post the ticket ID for that WHMCS ticket you had open? I'd like to look into this a bit closer for you.

No problem!
Ticket ID: #DUQ-914382

 

[Infopro]

There is indeed a cPanel case open about this, #cpanel-1606, and as I read it, a fix is on the way.

 

[Jcats]

Hello,

We have the same problem but using HostBill, are you guys patching WHMCS or is this going to be resolved within cPanel?

 

[Infopro]

In cPanel.

 

[Jcats]

Thanks man

 

[weetabix]

When can we expect it on current?

 

[chrisbuk]

we too have this... looking forward to a fix from CPanel

 

[cPanelNick]

The fix was released earlier today in 11.52.0.8