Failed to fetch zone file for domain

tommyinorl

Member
Jul 13, 2006
6
0
151
I had a old site that just needed to be completely redone so I used a old domain name to build it while the old site stayed live. The plan was to use WHM's domain change utility but it caused some errors. The first was Auto SSL was stuck, the reason is the domain doesn't seems to be missing from dns zone

Failed to fetch zone file for "domain.com"


I tried
[email protected] [~]# mv /etc/named.conf /etc/named.conf.bak
[email protected] [~]# /usr/local/cpanel/scripts/rebuilddnsconfig
[email protected] [~]# /etc/init.d/named restart


still no luck, tried every DNS utility WHM has -- I see a lot of the same problems in this forum but each one has the same response -- open ticket. I highly recommend you all start providing a little more help then that, seems like "open a ticket" is 90% of the answers not sure what the point of the forum is lol

anyway I did open a ticket but have to wait a day for a answer :(

Ticket # 13354197
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,263
313
Houston
Hello @tommyinorl

It looks like you have a ticket but you closed it shortly after you opened it. Would you like for me to reopen it for you?

I see a lot of the same problems in this forum but each one has the same response -- open ticket. I highly recommend you all start providing a little more help then that, seems like "open a ticket" is 90% of the answers not sure what the point of the forum is lol
A couple of things should be noted here:

1. While we do try and assist users here in the forums, keep in mind this is a community forum there is no guarantee that we'll be able to resolve your issue from the forums. The most effective and efficient method of support is and always has been to open a support ticket.
2. For some issues, our ability to investigate is limited on the forums and the best way to resolve it is to open a ticket which is why you'll see that we recommend opening a ticket.

To explain further, for issues such as this there is absolutely no way for us to know your DNS configuration and the domain name should not be shared here nor should personal information. This limits anyone's ability to assist you.

With that being said, if you go to WHM>>DNS Functions>>Edit DNS Zone and you do NOT see the zone file my assumption would be in this instance that something went wrong with you renamed the account's primary domain name to the new domain.

- What if anything is noted in the cPanel error logs in relation to this? You can find them at /usr/local/cpanel/logs/error_log
- Does the DNS zone file for the new domain exist in /var/named?