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failed to open /etc/outgoing_mail_suspended_users error

Discussion in 'E-mail Discussions' started by David Lagos S., May 4, 2016.

  1. David Lagos S.

    David Lagos S. Registered

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    Hi guys
    From today morning anybody can't sent email for emails out of server.
    When we try send mail exim log

    failed to expand condition "${if and{{bool_lax{NULL}}{bool_lax{${perl{check_mail_permissions}}}}}}" for check_mail_permissions router: syntax error in Exim::expand_string argument: failed to open /etc/outgoing_mail_suspended_users for linear search: No such file or directory at /etc/exim.pl.local line 589
    inside "and{...}" condition

    email@hotmail.com R=enforce_mail_permissions: check_mail_permissions failed to complete or set a status.
    We're using ASSP, but is only spam control before exim.

    P.D.: At night whm can't update software to whm 56. Can't check virus definitios for clamav

    WHM 54.0 (build 22)
    CentOS 6.7 x86_64
    Regards
    David Lagos S.
    Chile
     
  2. David Lagos S.

    David Lagos S. Registered

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    Hi guys... this is full error on exim log

    Code:
    2016-05-04 12:09:33 1axyQE-0004fB-FS SMTP connection identification H= A=127.0.0.1 P=46659 M=1axyQE-0004fB-FS U=root ID=0 S=root B=authenticated_local_user
    2016-05-04 12:09:33 SMTP connection from [127.0.0.1]:46671 (TCP/IP connection count = 1)
    2016-05-04 12:09:34 1axyQg-0004nq-LH <= user@domain.cl H=(xxx.example.com) [127.0.0.1]:46671 P=esmtpa A=dovecot_login:user@domain.cl S=4281 id=037201d1a616$e1bd35a0$a537a0e0$@sialm.cl T="ve" for user@hotmail.com
    2016-05-04 12:09:34 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1axyQg-0004nq-LH
    2016-05-04 12:09:34 1axyQg-0004nq-LH failed to expand condition "${if and{{bool_lax{NULL}}{bool_lax{${perl{check_mail_permissions}}}}}}" for check_mail_permissions router: syntax error in Exim::expand_string argument: failed to open /etc/outgoing_mail_suspended_users for linear search: No such file or directory at /etc/exim.pl.local line 589.
    inside "and{...}" condition
    2016-05-04 12:09:34 1axyQg-0004nq-LH ** user@hotmail.com R=enforce_mail_permissions: check_mail_permissions failed to complete or set a status
    2016-05-04 12:09:34 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1axyQg-0004nq-LH
    2016-05-04 12:09:35 1axyQg-0004p3-WE <= <> R=1axyQg-0004nq-LH U=mailnull P=local S=5617 T="Mail delivery failed: returning message to sender" for pavalos@domain.cl
    2016-05-04 12:09:35 1axyQg-0004nq-LH Completed
    2016-05-04 12:09:35 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1axyQg-0004p3-WE
    2016-05-04 12:09:35 1axyQg-0004p3-WE => user <user@domain.cl> R=virtual_user T=virtual_userdelivery
    2016-05-04 12:09:35 1axyQg-0004p3-WE Completed
    
    Anybody can help me?
    Regards
     
    #2 David Lagos S., May 4, 2016
    Last edited by a moderator: May 4, 2016
  3. khaclam

    khaclam Registered

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    From a tcket

     
    #3 khaclam, May 5, 2016
    Last edited by a moderator: May 5, 2016
    TheRomb likes this.
  4. David Lagos S.

    David Lagos S. Registered

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    Hi everybody.... this issue is when automatic backup stop.
    Virus definitions updates for clamav take long time to download file & checksum fails.

    This ticket response is from when?

    We has update successfully yesterday & all resolved.
    Now we're using WHM 56.0 (build 13)
    Regards
    David Lagos S.
    - Removed -
    Santiago - Chile
     
    #4 David Lagos S., May 5, 2016
    Last edited by a moderator: May 5, 2016
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I've not seen any reports of this happening after the update to cPanel 56. The reports suggest this happens during the cPanel update process from version 54.0.21 to 54.0.22. The issue is currently tracked in CPANEL-5806. I'll update this thread with more information as it becomes available.

    Thank you.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    A resolution stemming from CPANEL-5806 is now available as part of cPanel 56.0.21:

    Fixed case CPANEL-5806: Tolerate missing suspend and hold mail listings.

    Thank you.
     
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