Failed to parse DNS zone (at or after line 29): Syntax error,

Jeromero

Active Member
Aug 6, 2019
31
3
8
Johannesburg , South Africa
cPanel Access Level
Website Owner
I have just realized that I cannot access Zone Editor on all domains in WHM / cPanels.
I get an error:

Failed to parse DNS zone (at or after line 29): Syntax error, could not parse the RR's rdata at /usr/local/cpanel/Cpanel/ZoneFile/Parse.pm line 229.

Enviroment:
CENTOS 7.9 [****] WHM version v96.0.11

What can be done to resolve this issue?
 

Jeromero

Active Member
Aug 6, 2019
31
3
8
Johannesburg , South Africa
cPanel Access Level
Website Owner
Could you submit a ticket to our team? I would have expected this issue to be resolved, so if you're still seeing this we'd like to take a look.
I am hiring the server from the reseller and having unmanaged server.
I have wrote them a ticket about if they can submit the support ticket but still have not heard from them.
Is there another way I can submit the ticket without login details for cPanel at cPanel ID ?
 

Jeromero

Active Member
Aug 6, 2019
31
3
8
Johannesburg , South Africa
cPanel Access Level
Website Owner
In order to contact our support team you would need root access to the system over SSH. If you don't have that level of access it would be best to reach out to your hosting provider for more assistance.
I do have a root access for the server. But don't have license number for cPanel - they have it.
Can I open the support ticket with cPanel?