Failed to receive status information from Apache.

[zulqarnainhabib]

Hi

My Apache Status in WHM shows "Failed to receive status information from Apache.".

service httpd status shows:

400 Bad Request

Your browser sent a request that this server could not understand:

(none)/ (port 443)

Please forward this error screen to <myserver> [1]WebMaster.
__________________________________________________________________


Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips
mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
Server at <myserver> Port 443

Apache is actually running. Websites are working.

bash-4.1# ps aux | grep httpd
root 1263 0.0 0.2 74944 7400 ? Ss Jul07 0:18 /usr/local/apache/bin/httpd -k start -DSSL
root 24938 0.0 0.1 74944 4804 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 24939 0.0 0.2 77152 6892 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 24941 0.0 0.2 77140 6916 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 24966 0.0 0.2 77292 7828 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25001 0.0 0.2 77300 7928 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25036 0.0 0.2 77148 6868 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25120 0.0 0.2 77016 6744 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25121 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25122 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25124 0.0 0.2 77292 7876 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25125 0.0 0.2 77168 7768 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
root 25196 0.0 0.0 103240 880 pts/0 S+ 06:22 0:00 grep httpd


Can anyone please help me get rid of this issue?

 

[cPanelMichael]

Hello

Have you checked the Apache error log to see if there is any specific output when you notice the failures? The Apache error log is located at:

/usr/local/apache/logs/error_log

Thank you.

 

[zulqarnainhabib]

Here are the last few lines from the error_log:

[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
[Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml

 

[Infopro]

You might try clearing your browser cache, or try another browser, just to see if its browser related.

 

[cPanelMichael]

Hello

You are welcome to open a support ticket if you want us to take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[zulqarnainhabib]

Ticket ID is 4292891

 

[cPanelMichael]

To update, it was determined that this issue was caused by a ReverseProxy entry in a custom Apache template located at:

/var/cpanel/templates/apache2/main.local

Thank you.