Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Failed to receive status information from Apache.

Discussion in 'EasyApache' started by zulqarnainhabib, Jul 9, 2013.

  1. zulqarnainhabib

    zulqarnainhabib Registered

    Joined:
    Jul 7, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Hi

    My Apache Status in WHM shows "Failed to receive status information from Apache.".

    service httpd status shows:

    400 Bad Request

    Your browser sent a request that this server could not understand:

    (none)/ (port 443)

    Please forward this error screen to <myserver> [1]WebMaster.
    __________________________________________________________________


    Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips
    mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
    Server at <myserver> Port 443

    Apache is actually running. Websites are working.

    bash-4.1# ps aux | grep httpd
    root 1263 0.0 0.2 74944 7400 ? Ss Jul07 0:18 /usr/local/apache/bin/httpd -k start -DSSL
    root 24938 0.0 0.1 74944 4804 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 24939 0.0 0.2 77152 6892 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 24941 0.0 0.2 77140 6916 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 24966 0.0 0.2 77292 7828 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25001 0.0 0.2 77300 7928 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25036 0.0 0.2 77148 6868 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25120 0.0 0.2 77016 6744 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25121 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25122 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25124 0.0 0.2 77292 7876 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25125 0.0 0.2 77168 7768 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    root 25196 0.0 0.0 103240 880 pts/0 S+ 06:22 0:00 grep httpd


    Can anyone please help me get rid of this issue?
     
    #1 zulqarnainhabib, Jul 9, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Have you checked the Apache error log to see if there is any specific output when you notice the failures? The Apache error log is located at:

    Code:
    /usr/local/apache/logs/error_log
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 9, 2013
  3. zulqarnainhabib

    zulqarnainhabib Registered

    Joined:
    Jul 7, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Here are the last few lines from the error_log:

    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
    [Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
     
    #3 zulqarnainhabib, Jul 9, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,478
    Likes Received:
    421
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You might try clearing your browser cache, or try another browser, just to see if its browser related.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Jul 10, 2013
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    You are welcome to open a support ticket if you want us to take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Jul 10, 2013
  6. zulqarnainhabib

    zulqarnainhabib Registered

    Joined:
    Jul 7, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Ticket ID is 4292891
     
    #6 zulqarnainhabib, Jul 13, 2013
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    To update, it was determined that this issue was caused by a ReverseProxy entry in a custom Apache template located at:

    Code:
    /var/cpanel/templates/apache2/main.local
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, Jul 15, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Failed receive status
  1. hema sherb

    Failed to receive status information from Apache

    hema sherb, Sep 6, 2017, in forum: EasyApache
    Replies:
    3
    Views:
    1,120
    cPanelMichael
    Sep 6, 2017
  2. Alfastar

    The remote basic credential check failed due to an error

    Alfastar, Oct 17, 2018 at 3:54 AM, in forum: Data Protection
    Replies:
    3
    Views:
    45
    cPanelLauren
    Oct 17, 2018 at 7:03 PM
  3. earthrat

    Failed cPanel login because of a faulty php configuration file?

    earthrat, Oct 16, 2018 at 10:36 AM, in forum: General Discussion
    Replies:
    6
    Views:
    61
    earthrat
    Oct 16, 2018 at 1:16 PM
  4. Atif Khan

    The disk-write test failed to write 1 MB

    Atif Khan, Oct 16, 2018 at 1:15 AM, in forum: E-mail Discussion
    Replies:
    5
    Views:
    89
    cPanelLauren
    Oct 19, 2018 at 8:14 AM
  5. thepaperdragon

    Mail delivery failed: returning message to sender

    thepaperdragon, Oct 16, 2018 at 12:22 AM, in forum: E-mail Discussion
    Replies:
    3
    Views:
    69
    Sky Media
    Oct 18, 2018 at 4:42 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice