Failed to receive status information from Apache.

zulqarnainhabib

Registered
Jul 7, 2013
3
0
1
cPanel Access Level
Website Owner
Hi

My Apache Status in WHM shows "Failed to receive status information from Apache.".

service httpd status shows:

400 Bad Request

Your browser sent a request that this server could not understand:

(none)/ (port 443)

Please forward this error screen to <myserver> [1]WebMaster.
__________________________________________________________________


Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips
mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
Server at <myserver> Port 443

Apache is actually running. Websites are working.

bash-4.1# ps aux | grep httpd
root 1263 0.0 0.2 74944 7400 ? Ss Jul07 0:18 /usr/local/apache/bin/httpd -k start -DSSL
root 24938 0.0 0.1 74944 4804 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 24939 0.0 0.2 77152 6892 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 24941 0.0 0.2 77140 6916 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 24966 0.0 0.2 77292 7828 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25001 0.0 0.2 77300 7928 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25036 0.0 0.2 77148 6868 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25120 0.0 0.2 77016 6744 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25121 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25122 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25124 0.0 0.2 77292 7876 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
nobody 25125 0.0 0.2 77168 7768 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
root 25196 0.0 0.0 103240 880 pts/0 S+ 06:22 0:00 grep httpd


Can anyone please help me get rid of this issue?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

Have you checked the Apache error log to see if there is any specific output when you notice the failures? The Apache error log is located at:

Code:
/usr/local/apache/logs/error_log
Thank you.
 

zulqarnainhabib

Registered
Jul 7, 2013
3
0
1
cPanel Access Level
Website Owner
Here are the last few lines from the error_log:

[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
[Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
[Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

You are welcome to open a support ticket if you want us to take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
To update, it was determined that this issue was caused by a ReverseProxy entry in a custom Apache template located at:

Code:
/var/cpanel/templates/apache2/main.local
Thank you.