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Failed to receive status information from Apache.

Discussion in 'EasyApache' started by zulqarnainhabib, Jul 9, 2013.

  1. zulqarnainhabib

    zulqarnainhabib Registered

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    Hi

    My Apache Status in WHM shows "Failed to receive status information from Apache.".

    service httpd status shows:

    400 Bad Request

    Your browser sent a request that this server could not understand:

    (none)/ (port 443)

    Please forward this error screen to <myserver> [1]WebMaster.
    __________________________________________________________________


    Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips
    mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
    Server at <myserver> Port 443

    Apache is actually running. Websites are working.

    bash-4.1# ps aux | grep httpd
    root 1263 0.0 0.2 74944 7400 ? Ss Jul07 0:18 /usr/local/apache/bin/httpd -k start -DSSL
    root 24938 0.0 0.1 74944 4804 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 24939 0.0 0.2 77152 6892 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 24941 0.0 0.2 77140 6916 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 24966 0.0 0.2 77292 7828 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25001 0.0 0.2 77300 7928 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25036 0.0 0.2 77148 6868 ? S 06:19 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25120 0.0 0.2 77016 6744 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25121 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25122 0.0 0.2 77016 6740 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25124 0.0 0.2 77292 7876 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    nobody 25125 0.0 0.2 77168 7768 ? S 06:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL
    root 25196 0.0 0.0 103240 880 pts/0 S+ 06:22 0:00 grep httpd


    Can anyone please help me get rid of this issue?
     
    #1 zulqarnainhabib, Jul 9, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Have you checked the Apache error log to see if there is any specific output when you notice the failures? The Apache error log is located at:

    Code:
    /usr/local/apache/logs/error_log
    Thank you.
     
    #2 cPanelMichael, Jul 9, 2013
  3. zulqarnainhabib

    zulqarnainhabib Registered

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    Here are the last few lines from the error_log:

    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:07 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
    [Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/pls
    [Tue Jul 09 21:49:26 2013] [error] [client 178.154.243.84] File does not exist: /home/client/public_html/404.shtml
     
    #3 zulqarnainhabib, Jul 9, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    You might try clearing your browser cache, or try another browser, just to see if its browser related.
     
    #4 Infopro, Jul 10, 2013
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    You are welcome to open a support ticket if you want us to take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #5 cPanelMichael, Jul 10, 2013
  6. zulqarnainhabib

    zulqarnainhabib Registered

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    Ticket ID is 4292891
     
    #6 zulqarnainhabib, Jul 13, 2013
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, it was determined that this issue was caused by a ReverseProxy entry in a custom Apache template located at:

    Code:
    /var/cpanel/templates/apache2/main.local
    Thank you.
     
    #7 cPanelMichael, Jul 15, 2013
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