Failed to receive status information from Apache.

Operating System & Version
cloudlinux 7.9 (centos 7X)
cPanel & WHM Version
98.0.7

planetjoin

Well-Known Member
Oct 14, 2003
77
5
158
cPanel Access Level
Root Administrator
Hello

I´m having this weird issue in one of my WHM servers.
1 - the hostname get Error 500 when i browse it
2 - from whm --> apache status i get :
" Failed to receive status information from Apache."

3 - but ALL websites hosted in this server are working perfect, apache is running well, etc. IN fact going to https://hostname:2087 it works perfect too.

I read many forums and possible solutions, nothing works ;(

Any clue ?
Regards
Fabian
 

cPJustinD

Administrator
Staff member
Jan 12, 2021
285
45
103
Houston
cPanel Access Level
Root Administrator
Hey there! I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.
 

planetjoin

Well-Known Member
Oct 14, 2003
77
5
158
cPanel Access Level
Root Administrator
Hey there! I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.
Thanks!
Ticket #94363003
 

cPJustinD

Administrator
Staff member
Jan 12, 2021
285
45
103
Houston
cPanel Access Level
Root Administrator
Hello again planetjoin! Your ticket has been updated and the issue appears to have been resolved. It looks like there was a .htaccess file with some invalid code in a directory above the document root. Once that .htaccess was moved out of the way, the hostname resolved successfully and Apache Status information was returned.

If you have any additional questions or concerns, please let us know!
 

planetjoin

Well-Known Member
Oct 14, 2003
77
5
158
cPanel Access Level
Root Administrator
Hello again planetjoin! Your ticket has been updated and the issue appears to have been resolved. It looks like there was a .htaccess file with some invalid code in a directory above the document root. Once that .htaccess was moved out of the way, the hostname resolved successfully and Apache Status information was returned.

If you have any additional questions or concerns, please let us know!
Thanks Justin!!

Yes, the issued was fixed! you are GOD ;)

Regards
Fabian
 
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