The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Failed to Retrieve Directory Listing messages

Discussion in 'General Discussion' started by Jeremy Collins, Apr 24, 2015.

  1. Jeremy Collins

    Jeremy Collins Registered

    Joined:
    Apr 24, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Northeast Arkansas
    cPanel Access Level:
    Root Administrator
    Hey guys.

    I have a CENTOS 6.6 x86_64 kvm cloud running cPanel/WHM 11.48.3 build 0. I have been having problems with FTP and I get error messages throughout cPanel.

    I installed Pure-FTPD but I keep getting Connection Timeout messages and Failed to Retrieve Directory Listing messages on ftp clients.

    I also get this error message when creating new accounts. This message also appears under the "Nameserver Selectiong" tab.

    Code:
    [
    Entry for cpanel missing in /etc/shadow at /usr/local/cpanel/Cpanel/PwCache.pm line 214.
        Cpanel::pwCache::_readshadow("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 432
        Cpanel::pwCache::_getpwdata("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 97
        Cpanel::pwCache::load("0:cpanel") called at /usr/local/cpanel/Cpanel/PwDiskCache.pm line 125
        Cpanel::pwDiskCache::FETCH(Cpanel::pwDiskCache=HASH(0x5d9c2b8), "0:cpanel") called at /usr/local/cpanel/Cpanel/PwCache.pm line 268
        Cpanel::pwCache::_pwfunc("cpanel", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 159
        Cpanel::pwCache::getpwnam("cpanel") called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1229
        Whostmgr::Accounts::Create::_wwwacct("useregns", 0, "dkim", 1, "locale", "en", "maxftp", 5, "max_defer_fail_percentage", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2021
        Whostmgr::Accounts::Create::__createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2071
        Whostmgr::Accounts::Create::_createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at whostmgr/bin/whostmgr5.pl line 697
        main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 255
    at /usr/local/cpanel/Cpanel/PwCache.pm line 214.
        Cpanel::pwCache::_readshadow("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 432
        Cpanel::pwCache::_getpwdata("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 97
        Cpanel::pwCache::load("0:cpanel") called at /usr/local/cpanel/Cpanel/PwDiskCache.pm line 125
        Cpanel::pwDiskCache::FETCH(Cpanel::pwDiskCache=HASH(0x5d9c2b8), "0:cpanel") called at /usr/local/cpanel/Cpanel/PwCache.pm line 268
        Cpanel::pwCache::_pwfunc("cpanel", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 159
        Cpanel::pwCache::getpwnam("cpanel") called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1229
        Whostmgr::Accounts::Create::_wwwacct("useregns", 0, "dkim", 1, "locale", "en", "maxftp", 5, "max_defer_fail_percentage", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2021
        Whostmgr::Accounts::Create::__createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2071
        Whostmgr::Accounts::Create::_createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at whostmgr/bin/whostmgr5.pl line 697
        main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 255
    
    ]
    
    
    All problems started when I purchased an additional IP address from my provider. I added the IP via WHM, just as directed. Any ideas?
     
    #1 Jeremy Collins, Apr 24, 2015
    Last edited by a moderator: Apr 24, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page