Failed to save cache file nvdata.cache

[DIehard812]

After installing installatron, when I click on the installatron app in WHM this warning below appears at the top of WHM only. All the separate cpanel accounts installatron is working fine. I only get this warning message in WHM. Anyone know what might be the issue? See attached file as well. Thanks.

A warning occurred while processing this directive.

Failed to save cache file “/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache” because of an error: (XID 23agzu) The system failed to create the file “/var/cpanel/userhomes/cpanel/.cpanel/.tmp.bd13d.nvdata.cache” with permissions “0640” (as EUID: 0, EGID: 0) because of the following error: No such file or directory at /usr/local/cpanel/Cpanel/NVData.pm line 169.
 at /usr/local/cpanel/Cpanel/NVData.pm line 169.
    Cpanel::NVData::__ANON__(Cpanel::Exception::IO::FileCreateError=HASH(0x3117828)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 118
    Try::Tiny::try(CODE(0x31205f8), Try::Tiny::Catch=REF(0x12e21c8)) called at /usr/local/cpanel/Cpanel/NVData.pm line 171
    Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 283
    Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 344
    Cpanel::NVData::_get("whmcommand:navigation") called at /usr/local/cpanel/Cpanel/API/NVData.pm line 42
    Cpanel::API::NVData::_get("whmcommand:navigation") called at /usr/local/cpanel/Cpanel/Template/Plugin/NVData.pm line 54
    Cpanel::Template::Plugin::NVData::_get_cpanel("whmcommand:navigation", undef, undef) called at /usr/local/cpanel/Cpanel/Template/Plugin/NVData.pm line 174
    Cpanel::Template::Plugin::NVData::get(Cpanel::Template::Plugin::NVData=HASH(0x3124350), "whmcommand:navigation") called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/_defheader.tmpl line 329
    eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/_defheader.tmpl line 329
    eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/_defheader.tmpl line 7
    Template::Document::__ANON__(Template::Context=HASH(0x3032948)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162
    eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160
    Template::Document::process(Template::Document=HASH(0x31348e0), Template::Context=HASH(0x3032948)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 357
    eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327
    Template::Context::process(Template::Context=HASH(0x3032948), "master_templates/_defheader.tmpl") called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/master.tmpl line 1
    eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/master.tmpl line 2
    Template::Document::__ANON__(Template::Context=HASH(0x3032948)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162
    eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160
    Template::Document::process(Template::Document=HASH(0x334c130), Template::Context=HASH(0x3032948)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 357
    eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327
    Template::Context::process(Template::Context=HASH(0x3032948), "master_templates/master.tmpl", HASH(0x32b45f0), "localize me!") called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 415
    Template::Context::include(Template::Context=HASH(0x3032948), "master_templates/master.tmpl", HASH(0x32b45f0)) called at /usr/local/cpanel/whostmgr/docroot/templates/tq_63e30f8eb3ca4c7ebbb8b49a9c238249.html.tt line 34
    eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/tq_63e30f8eb3ca4c7ebbb8b49a9c238249.html.tt line 7
    Template::Document::__ANON__(Template::Context=HASH(0x3032948)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162
    eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160
    Template::Document::process(Template::Document=HASH(0x32adec0), Template::Context=HASH(0x3032948)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 357
    eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327
    Template::Context::process(Template::Context=HASH(0x3032948), Template::Document=HASH(0x32adec0)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
    eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
    Template::Service::process(Template::Service=HASH(0x3032528), "/usr/local/cpanel/whostmgr/docroot/templates/tq_63e30f8eb3ca4"..., HASH(0x12cf5c8)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64
    Template::process(Template=HASH(0x30321b0), "/usr/local/cpanel/whostmgr/docroot/templates/tq_63e30f8eb3ca4"..., HASH(0x12cf5c8), SCALAR(0x13e30b8)) called at /usr/local/cpanel/Cpanel/Template.pm line 478
    Cpanel::Template::process_template("cpanel", HASH(0x12cf5c8), HASH(0x3029ac8)) called at cpanel.pl line 1058
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/whostmgr/docroot/templates/tq_63e30f8eb3ca4"..., 1) called at cpanel.pl line 4450
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 878
    cpanel::cpanel::script("cpanel::cpanel", "/usr/local/cpanel/whostmgr/docroot/templates/tq_63e30f8eb3ca4"...) called at cpanel.pl line 321

 

[cPanelLauren]

Hi @DIehard812


I'm seeing a few other instances of this in our ticket system and they all seem to have a common thread. Can you provide me the output of the following so I can confirm if this is the case or not:

cat /etc/fstab

cat /proc/mounts

 

[DIehard812]

Hi @DIehard812


I'm seeing a few other instances of this in our ticket system and they all seem to have a common thread. Can you provide me the output of the following so I can confirm if this is the case or not:

cat /etc/fstab

cat /proc/mounts

see below

[[email protected] ~]# cat /etc/fstab

#
# /etc/fstab
# Created by anaconda on Wed Jun 5 22:49:30 2019
#
# Accessible filesystems, by reference, are maintained under '/dev/disk'
# See man pages fstab(5), findfs(8), mount(8) and/or blkid(8) for more info
#
UUID=26349351-e462-4994-8829-a5636cc95c2a / xfs defaults,uquota 0 0
UUID=42438ee8-cd9b-4222-89a5-e8a95052252a /boot xfs defaults 0 0
UUID=403edb89-b978-4bd2-9abc-5866ed8433de swap swap defaults 0 0
[[email protected] ~]# cat /proc/mounts
rootfs / rootfs rw 0 0
sysfs /sys sysfs rw,nosuid,nodev,noexec,relatime 0 0
proc /proc proc rw,nosuid,nodev,noexec,relatime 0 0
devtmpfs /dev devtmpfs rw,nosuid,size=16358548k,nr_inodes=4089637,mode=755 0 0
securityfs /sys/kernel/security securityfs rw,nosuid,nodev,noexec,relatime 0 0
tmpfs /dev/shm tmpfs rw,nosuid,nodev 0 0
devpts /dev/pts devpts rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000 0 0
tmpfs /run tmpfs rw,nosuid,nodev,mode=755 0 0
tmpfs /sys/fs/cgroup tmpfs ro,nosuid,nodev,noexec,mode=755 0 0
cgroup /sys/fs/cgroup/systemd cgroup rw,nosuid,nodev,noexec,relatime,xattr,release_agent=/usr/lib/systemd/systemd-cgroups-agent,name=systemd 0 0
pstore /sys/fs/pstore pstore rw,nosuid,nodev,noexec,relatime 0 0
cgroup /sys/fs/cgroup/cpu,cpuacct cgroup rw,nosuid,nodev,noexec,relatime,cpuacct,cpu 0 0
cgroup /sys/fs/cgroup/net_cls,net_prio cgroup rw,nosuid,nodev,noexec,relatime,net_prio,net_cls 0 0
cgroup /sys/fs/cgroup/freezer cgroup rw,nosuid,nodev,noexec,relatime,freezer 0 0
cgroup /sys/fs/cgroup/blkio cgroup rw,nosuid,nodev,noexec,relatime,blkio 0 0
cgroup /sys/fs/cgroup/devices cgroup rw,nosuid,nodev,noexec,relatime,devices 0 0
cgroup /sys/fs/cgroup/hugetlb cgroup rw,nosuid,nodev,noexec,relatime,hugetlb 0 0
cgroup /sys/fs/cgroup/pids cgroup rw,nosuid,nodev,noexec,relatime,pids 0 0
cgroup /sys/fs/cgroup/perf_event cgroup rw,nosuid,nodev,noexec,relatime,perf_event 0 0
cgroup /sys/fs/cgroup/cpuset cgroup rw,nosuid,nodev,noexec,relatime,cpuset 0 0
cgroup /sys/fs/cgroup/memory cgroup rw,nosuid,nodev,noexec,relatime,memory 0 0
configfs /sys/kernel/config configfs rw,relatime 0 0
/dev/md127 / xfs rw,relatime,attr2,inode64,usrquota 0 0
systemd-1 /proc/sys/fs/binfmt_misc autofs rw,relatime,fd=26,pgrp=1,timeout=0,minproto=5,maxproto=5,direct,pipe_ino=15281 0 0
mqueue /dev/mqueue mqueue rw,relatime 0 0
hugetlbfs /dev/hugepages hugetlbfs rw,relatime 0 0
debugfs /sys/kernel/debug debugfs rw,relatime 0 0
/dev/md125 /boot xfs rw,relatime,attr2,inode64,noquota 0 0
/dev/md127 /var/tmp xfs rw,relatime,attr2,inode64,usrquota 0 0
[[email protected] ~]#

 

[cPanelLauren]

Hi @DIehard812


This doesn't appear to be the same in this case, can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

 

[DIehard812]

Hi @DIehard812


This doesn't appear to be the same in this case, can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

Your Support Request ID is: 12559489

 

[cPanelLauren]

Hi @DIehard812

Great, thanks for that, I'm following that ticket and I'll update this thread with more information as it becomes available.

 

[cPanelLauren]

Hello,

I just followed up on this ticket and it would appear that you were missing the .cpanel directory. Once this was recreated the error stopped occurring.