Failed to save cache file “/var/cpanel/userhomes/

postcd

Well-Known Member
Oct 22, 2010
717
19
68
Hello, cPanel error log tells me some of the images of x3 theme are bad, please where i can download original good ones?

cpanel error log:
info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/the_beach/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/the_beach/heading_sprites_bg_snap_to_smallest_width.png".

[2016-07-12 10:07:44 +0000] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/heading_sprites_bg_snap_to_smallest_width.png".

[2016-07-12 10:07:51 +0000] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/motor_city/bg.gif" has 400 x 400 dimensions with 160000 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/motor_city/ui_sprites_bg_snap_to_smallest_width.png".
In WHM / x3 Branding, i tried to reset images mentioned in error log. The Branding editor shows this warning on all subpages:

A warning occurred while processing this directive.
Failed to save cache file “/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache” because of an error: (XID zbmtw9) The system failed to create the file “/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache.tmp.19490812” with permissions “0640” (EUID: “32001”; EGID: “32001”) because of an error: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 119.
at /usr/local/cpanel/Cpanel/NVData.pm line 119.
Cpanel::NVData::catch {...} (Cpanel::Exception::IO::FileCreateError=HASH(0x6c27a08)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103
Try::Tiny::try(CODE(0x6c274f8), Try::Tiny::Catch=REF(0x6bab128)) called at /usr/local/cpanel/Cpanel/NVData.pm line 121
Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 235
Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 259
Cpanel::NVData::_get("x3_litegraphics") called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 133
Cpanel::ExpVar::MultiPass::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 502
Cpanel::ExpVar::MultiPass::expand(HASH(0x6c2bdc8), undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 173
Cpanel::ExpVar::expvar("\$NVDATA{'x3_litegraphics'}") called at /usr/local/cpanel/Cpanel/Parser/FeatureIf.pm line 102
Cpanel::Parser::FeatureIf::ifresult("<cpanelif \$NVDATA{'x3_litegraphics'}>") called at /usr/local/cpanel/Cpanel/Parser/FeatureIf.pm line 28
Cpanel::Parser::FeatureIf::execiftag("<cpanelif \$NVDATA{'x3_litegraphics'}>") called at cpanel.pl line 4075
cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930
cpanel::cpanel::cpanel_parseblock("<!-- START stdmheader.html -->\x{a}<cpanelif \$NVDATA{'x3_litegrap"...) called at cpanel.pl line 3882
cpanel::cpanel::y(GLOB(0x6c2bd38)) called at cpanel.pl line 3009
cpanel::cpanel::doinclude("/usr/local/cpanel/base/frontend/x3/branding/stdmheader.html", 0, 1) called at /usr/local/cpanel/Cpanel/cpanel.pm line 155
eval {...} called at /usr/local/cpanel/Cpanel/cpanel.pm line 155
Cpanel::cpanel::_wrap_include("/usr/local/cpanel/base/frontend/x3/branding/stdmheader.html", 0, 1) called at /usr/local/cpanel/Cpanel/API/Branding.pm line 61
Cpanel::API::Branding::include(Cpanel::Args=HASH(0x6bfebd0), Cpanel::Result=HASH(0x6bdee78)) called at /usr/local/cpanel/Cpanel/API.pm line 284
Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 356
eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 356
Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x6bdee78), CODE(0x6c2bae0)) called at /usr/local/cpanel/Cpanel/API.pm line 284
Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x6bfebd0), Cpanel::Result=HASH(0x6bdee78), "Branding", "include") called at /usr/local/cpanel/Cpanel/API.pm line 81
Cpanel::API::_execute("Branding", "include", HASH(0x6bf0ba0)) called at /usr/local/cpanel/Cpanel/Branding.pm line 64
Cpanel::Branding::Branding_include("stdmheader.html") called at cpanel.pl line 1813
eval {...} called at cpanel.pl line 1813
cpanel::cpanel::_api1("Branding", "branding", "include(stdmheader.html)", "include", ARRAY(0x6bec328), "safe_html_encode", undef, undef) called at cpanel.pl line 1743
cpanel::cpanel::real_exectag("<cpanelif \$NVDATA{'x3_litegraphics'}>") called at cpanel.pl line 4092
cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930
cpanel::cpanel::cpanel_parseblock("<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN"...) called at cpanel.pl line 3882
cpanel::cpanel::y(GLOB(0x6be34f0)) called at cpanel.pl line 3009
cpanel::cpanel::doinclude("/var/cpanel/userhomes/cpanel/cpanelbranding/x3/stdheader.html", 0, 1) called at /usr/local/cpanel/Cpanel/cpanel.pm line 155
eval {...} called at /usr/local/cpanel/Cpanel/cpanel.pm line 155
Cpanel::cpanel::_wrap_include("/var/cpanel/userhomes/cpanel/cpanelbranding/x3/stdheader.html", 0, 1) called at /usr/local/cpanel/Cpanel/API/Branding.pm line 61
Cpanel::API::Branding::include(Cpanel::Args=HASH(0x6bdb560), Cpanel::Result=HASH(0x6bdb440)) called at /usr/local/cpanel/Cpanel/API.pm line 284
Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 356
eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 356
Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x6bdb440), CODE(0x6bdb7b8)) called at /usr/local/cpanel/Cpanel/API.pm line 284
Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x6bdb560), Cpanel::Result=HASH(0x6bdb440), "Branding", "include") called at /usr/local/cpanel/Cpanel/API.pm line 81
Cpanel::API::_execute("Branding", "include", HASH(0x6bdb3b0)) called at /usr/local/cpanel/Cpanel/Branding.pm line 64
Cpanel::Branding::Branding_include("stdheader.html") called at cpanel.pl line 1813
eval {...} called at cpanel.pl line 1813
cpanel::cpanel::_api1("Branding", "branding", "include(stdheader.html)", "include", ARRAY(0x6bd1b60), "safe_html_encode", undef, undef) called at cpanel.pl line 1743
cpanel::cpanel::real_exectag("<cpanelif \$NVDATA{'x3_litegraphics'}>") called at cpanel.pl line 4092
cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930
cpanel::cpanel::cpanel_parseblock("<cpanel Branding=\"include(stdheader.html)\">\x{a}\x{a}") called at cpanel.pl line 3882
cpanel::cpanel::y(GLOB(0x6bcd6c0)) called at cpanel.pl line 3009
cpanel::cpanel::doinclude("stdbheader.html", 2) called at cpanel.pl line 1921
eval {...} called at cpanel.pl line 1921
cpanel::cpanel::_api1("relinclude", "relinclude", "stdbheader.html", "relinclude", ARRAY(0x6bbbdb0), "safe_html_encode", undef, undef) called at cpanel.pl line 1743
cpanel::cpanel::real_exectag("<cpanelif \$NVDATA{'x3_litegraphics'}>") called at cpanel.pl line 4092
cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3967
cpanel::cpanel::cpanel_parseblock("<cpanel setvar=\"headerimg=../../images/tools.gif\">\x{a}<cpanel se"...) called at cpanel.pl line 3882
cpanel::cpanel::y(GLOB(0x5b90388)) called at cpanel.pl line 5206
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 862
cpanel::cpanel::script("cpanel::cpanel", "./frontend/x3/resellers/branding/index.html") called at cpanel.pl line 332
When rebuilding sprites, the errors mentioned above in error log (not on Branding page) still appears even i tried to reset "bad" images. So not sure what is wrong with that?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Failed to save cache file “/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache” because of an error: (XID zbmtw9) The system failed to create the file “/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache.tmp.19490812” with permissions “0640” (EUID: “32001”; EGID: “32001”) because of an error: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 119.
Hello,

Could you let us know the version of cPanel installed on this system? The issue you have reported should have been addressed in cPanel 56 as part of this case:

Fixed case CPANEL-3512: Fixed sprite rebuild code's placment of dynamicui cache files.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

postcd

Well-Known Member
Oct 22, 2010
717
19
68
No i can not, i am unsure if the issue was fixed, i had no time to look on that. If anyone have solution, share it. If not, keep silent. thx
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
So could you tell us what the problem was?
Hello,

Could you let us know which version of cPanel is installed on your system, and the specific output to /usr/local/cpanel/logs/error_log?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363