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SOLVED Failed to start cPanel

Discussion in 'General Discussion' started by Serggyo, Feb 1, 2017.

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  1. Serggyo

    Serggyo Member

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    Hello!
    Overnight my Cpanel has stopped working and the only email with the possible error that I receive is the following:

    /usr/local/cpanel/bin/tail-check: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/CDB_File/CDB_File.so: cannot open shared object file: No such file or directory


    I do not work WHM nor enter Cpanel

    How can I solve it?

    I need help, Cpanel not running
     
    #1 Serggyo, Feb 1, 2017
    Last edited by a moderator: Feb 1, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can verify that file exists with a command such as:

    Code:
    stat /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/CDB_File/CDB_File.so
    If it doesn't exist, try forcing a cPanel update via "/scripts/upcp --force" and let us know if the issue persists.

    Otherwise, I recommend opening a support ticket using the link in my signature if your cPanel service is still down so we can more quickly determine the cause of the problem and ensure cPanel is working again. You can post the ticket number here and I will make sure this thread is updated with the outcome.

    Thank you.
     
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    #2 cPanelMichael, Feb 1, 2017
  3. Serggyo

    Serggyo Member

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    This result:

    Last login: Wed Feb 1 13:26:26 2017 from 83.43.206.91[root@vps359218 ~]# stat /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/CDB_File/CDB_File.so File: «/usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/CDB_File/CDB_File.so» Size: 0 Blocks: 0 IO Block: 4096 fichero regular vacíoDevice: fc01h/64513dInode: 660268 Links: 1Access: (0644/-rw-r--r--) Uid: ( 0/ root) Gid: ( 0/ root)Access: 2017-02-01 13:35:01.591999998 +0100Modify: 2017-02-01 12:36:01.000000000 +0100Change: 2017-02-01 12:36:03.969999999 +0100[root@vps359218 ~]#
     
    #3 Serggyo, Feb 1, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify if cPanel is still failing to start? If so, please open a support ticket using the instructions in my last response.

    Thank you.
     
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    #4 cPanelMichael, Feb 1, 2017
  5. Serggyo

    Serggyo Member

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    I can not open ticket because to find the id for the support I get this error:


    [root@vps359218 ~]# /usr/local/cpanel/cpanel -S/usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/CDB_File/CDB_File.so: file too short[root@vps359218 ~]#
     
    #5 Serggyo, Feb 1, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    If you are unable to open a support ticket using the instructions on that link, then you can open a request directly with our Customer Service team using the contact form at:

    About Us | cPanel, Inc.

    They can then direct your request over to our Technical Support team.

    Thank you.
     
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    #6 cPanelMichael, Feb 1, 2017
  7. Serggyo

    Serggyo Member

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    I need support id for open ticket and the error appear in before post.
    I can't open support ticket :(
     
    #7 Serggyo, Feb 1, 2017
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can choose "Customer Service" in the link referenced in my last response:

    About Us | cPanel, Inc.

    This doesn't require a support ID.

    Thank you.
     
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    #8 cPanelMichael, Feb 1, 2017
  9. Serggyo

    Serggyo Member

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    Open Ticket
    Waiting for answer
     
    #9 Serggyo, Feb 1, 2017
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, it looks like the issue was related to a cPanel update that stopped in the middle of the update process. The next cPanel update completed successfully and resolved the issue.

    Thank you.
     
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    #10 cPanelMichael, Feb 2, 2017
  11. durangod

    durangod Well-Known Member

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    Hi, thanks for posting this, i had the same error and issue, so i ran the "/scripts/upcp --force" command mentioned above and everything completed successfully. Do i need to restart the server, i noticed that the jobs all restarted in the log?
     
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    #11 durangod, Feb 17, 2017
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You should not have to reboot the system.

    Thank you.
     
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    #12 cPanelMichael, Feb 17, 2017
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