Failed transfer due to missing package in the destination server

albatroz

Well-Known Member
Mar 6, 2003
400
6
168
Virtual Orbis / Peru
cPanel Access Level
Root Administrator
Twitter
I recently received this error message when I tried to transfer CPanel hosting account from a different server
It seems that the transfer tool was looking for the same package to be created in the destination server
The curious thing is that I never had this problem before

Code:
"Failed to load package “Cloud5”: No such file or directory"}} ”
Side Note: I used the WHM transfer tool while disabling Live Transfer
 

cPanelChris

Moderator
Staff member
Feb 16, 2020
38
4
8
Houston, TX
cPanel Access Level
Root Administrator
Hello @albatroz ,

I'm seeing that we have a very similar ticket open currently with this exact error. If this is your ticket, I would advise continuing to work on this in the existing ticket as having access to the servers involved will make it much easier for us to determine the cause.

If this is not your ticket, this is likely caused by the account specifying a package that does not actually exist. You can verify this with the commands below.

Bash:
ls /var/cpanel/packages/Cloud5
grep Cloud5 /var/cpanel/users/*
 

tui

Well-Known Member
Jun 15, 2007
87
7
58
Mexico
cPanel Access Level
Root Administrator
Im having the same problem, we are migrating a cpanel account from another hosting provider to us, we created a full backup file on the other hosting provider server then copy that file to our server and restore it, the problem is that the other provider obviously has other packages names than ours, so its impossible now to restore the account until you create a package with the same name of the package in the other hosting provider (server), this is unnecessary and annoying, why should i need to create a package if i sell a client my packages? the restore should be straight forward and easy (and it used to be) and not with this annoyance
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
2,321
308
213
cPanel Access Level
Root Administrator
@tui - I think we got this covered in the other thread here:


We're still looking into that behavior on our side and we'll post an update to that main thread as soon as we have one to provide.