Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Failed WHM > WHM and Restore Full Back process

Discussion in 'Data Protection' started by Turbotimer, Jul 16, 2014.

  1. Turbotimer

    Turbotimer Member

    Joined:
    Oct 30, 2013
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello guys,

    I'm working to migrate my account from one provider to other one, I tried using "Copy an Account From Another Server With an Account Password" and also I tried doing a full backup , and then try to use "Restore a Full Backup/cpmove File" both process failed due to :

    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Starting “RESTORE” for Account “npsmgnt”
    Restore File: “/home/backup-7.15.2014_15-11-46_npsmgnt.tar.gz”
    Restore Reseller Privs: “yes”
    Restricted mode: “no”
    Express mode: “no”

    The “Account” restore module has the following areas disabled by request: “all”

    ArchiveManager
    Preparing archive for restoration …

    ArchiveManager
    Failed to extract the archive at “/home/backup-7.15.2014_15-11-46_npsmgnt.tar.gz”: The tar archive extraction failed because of an error: The “/bin/gtar” command (process 9450) ended prematurely because it received the “TERM” (15) signal. The process was aborted because it reached the timeout.: “”.
    Failed: Account Restore Failed: “Failed to extract the archive at “/home/backup-7.15.2014_15-11-46_npsmgnt.tar.gz”: The tar archive extraction failed because of an error: The “/bin/gtar” command (process 9450) ended prematurely because it received the “TERM” (15) signal. The process was aborted because it reached the timeout.: “”.”
    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    I tried to do this with skiphomedir option, but when I run : /scripts/restorepkg npsmgnt I got the error: because of an error: at bin/restorepkg line 373.


    Could you please let me know how to resolve this or have you any clue about this error?

    Thanks in advanced.

    Rodolfo
     
    #1 Turbotimer, Jul 16, 2014
    Last edited: Jul 16, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice