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Fatal Error During cPanel Install - AWS

Discussion in 'General Discussion' started by jacobpslagle, Nov 1, 2016.

  1. jacobpslagle

    jacobpslagle Registered

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    So I keep getting this error when I try to run the cPanel installer. I have does a few good hours of troubleshooting and research on the internet and since I still have not come up with anything I have decided to make a post on the cPanel forums. I appreciate any help with this problem.

    (The server I am installing cPanel on is hosted in AWS)

    Code:
    [2016-11-01 13:54:17 -0400] E The install encountered an error: Cannot proceed. Needed system RPMs were not installed.
    2016-11-01 13:54:17  831 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow             .static file...
    2016-11-01 13:54:17  815 ( INFO): Closing the installation log and passing output control to the updatenow.static file...
    YAML::Syck is not available (attempting to ignore). at ./updatenow.static line 11721.
    JSON::XS is not available (attempting to ignore). at ./updatenow.static line 18226.
    [2016-11-01 13:54:18 -0400]   Running version '11.58.0.32' of updatenow.
    [2016-11-01 13:54:18 -0400]   --force passed on command line. Upgrade will disregard update config settings.
    [2016-11-01 13:54:18 -0400]   Using mirror '208.43.108.66' for host 'httpupdate.cpanel.net'.
    [2016-11-01 13:54:18 -0400]   Successfully verified signature for cpanel (key types: release).
    [2016-11-01 13:54:18 -0400]   Target version set to '11.58.0.32'
    [2016-11-01 13:54:18 -0400]   Initial cPanel installation detected as in progress.
    [2016-11-01 13:54:18 -0400]   Checking license
    [2016-11-01 13:54:18 -0400]   Installation in progress. Skipping license check.
    [2016-11-01 13:54:18 -0400]   Checking that the RPM DB is OK...
    [2016-11-01 13:54:18 -0400]   glibc-2.17-106.el7_2.8.x86_64
    [2016-11-01 13:54:18 -0400]   OK: RPM DB is responding to queries
    [2016-11-01 13:54:18 -0400]   Testing if rpm_is_working RPM is installed
    [2016-11-01 13:54:18 -0400]   package rpm_is_working is not installed
    [2016-11-01 13:54:18 -0400]   Switching to version '11.58.0.32' of updatenow to perform sync.
    [2016-11-01 13:54:18 -0400]   checkyum version 22.3
    [2016-11-01 13:54:19 -0400]   checkyum version 22.3
    [2016-11-01 13:54:19 -0400]   Loaded plugins: amazon-id, rhui-lb, search-disabled-repos
    [2016-11-01 13:54:20 -0400]   No package bind-devel available.
    [2016-11-01 13:54:20 -0400]   No package compat-db available.
    [2016-11-01 13:54:20 -0400]   No package gamin-devel available.
    [2016-11-01 13:54:20 -0400]   No package gd-devel available.
    [2016-11-01 13:54:21 -0400]   No package gd-progs available.
    [2016-11-01 13:54:21 -0400]   No package glibc-static available.
    [2016-11-01 13:54:21 -0400]   No package libidn-devel available.
    [2016-11-01 13:54:21 -0400]   No package libmount-devel available.
    [2016-11-01 13:54:21 -0400]   No package lynx available.
    [2016-11-01 13:54:21 -0400]   No package python-tools available.
    [2016-11-01 13:54:21 -0400]   No package quota-devel available.
    [2016-11-01 13:54:21 -0400]   No package sharutils available.
    [2016-11-01 13:54:21 -0400]   No package tclx available.
    [2016-11-01 13:54:21 -0400]   No package tix available.
    [2016-11-01 13:54:21 -0400]   No package tkinter available.
    [2016-11-01 13:54:21 -0400] E Error: Nothing to do
    info [updatenow] No such locale as 'en'
    [2016-11-01 13:54:21 -0400] E Failed to init Cpanel::ExceptionMessage::Raw: Can't locate Cpanel/ExceptionMessage/Raw.pm in @INC (@INC contains: /usr/local/cpane             l /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 27) line 1             .
    [2016-11-01 13:54:21 -0400]   checkyum version 22.3
    [2016-11-01 13:54:23 -0400] E Sysup: Needed system RPMs were not installed: bind-devel, compat-db, gamin-devel, gd-devel, gd-progs, glibc-static, libidn-devel,              libmount-devel, lynx, python-tools, quota-devel, sharutils, tclx, tix, tkinter
    info [updatenow] sysup:: Notification => root@ip-172-31-54-218.ec2.int***** via EMAIL [eventimportance => High (1)]
    warn [updatenow] Failed to send notification of type “EMAIL”: Failed to init Cpanel::ExceptionMessage::Raw: Can't locate Cpanel/ExceptionMessage/Raw.pm in @INC              (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/             share/perl5) at (eval 33) line 1.
    
    [2016-11-01 13:54:23 -0400] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
    [2016-11-01 13:54:23 -0400]   The Administrator will be notified to review this output when this script completes
    [2016-11-01 13:54:23 -0400] E Detected events which require user notification during updatenow. Will send iContact the log
    info [updatenow] upcp:: Notification => root@ip-172-31-54-218.ec2.int***** via EMAIL [eventimportance => High (1)]
    warn [updatenow] Failed to send notification of type “EMAIL”: Failed to init Cpanel::ExceptionMessage::Raw: Can't locate Cpanel/ExceptionMessage/Raw.pm in @INC              (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/             share/perl5) at (eval 39) line 1.
    
    
    There were errors when running updatenow:
    
    
    
    [2016-11-01 13:54:23 -0400] E The install encountered an error: Cannot proceed. Needed system RPMs were not installed.
    2016-11-01 13:54:23  831 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow             .static file...
    2016-11-01 13:54:23  837 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net              and rerun the installer.
    Removing /root/installer.lock.
    
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
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    Hello,

    We only support Amazon Linux on the official cPanel & WHM AMI. It's available at:

    AWS Marketplace: cPanel & WHM: The Hosting Platform of Choice

    Once installed, you can then update cPanel to version of your preference.

    Let us know if you have any questions about this process.

    Thanks!
     
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