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FATAL error on installing cPanel

Discussion in 'General Discussion' started by ShlomiP, Sep 12, 2017.

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  1. ShlomiP

    ShlomiP Registered

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    Hi

    I m trying to install cPanel on a fresh new server CentOS v7.3
    betting this error: Starting with version 57, cPanel & WHM supports 64-bit versions of CentOS 6+, Red Hat Enterprise Linux® 6+, and CloudLinux™ 6+ only

    but this is a centOS version
    Needless to say I have ROOT permissions
    Code:
    [root@s1 ~]# lsb_release -a
    LSB Version:    :core-4.1-aarch64:core-4.1-noarch
    Distributor ID: CentOS
    Description:    CentOS Linux release 7.3.1611 (AltArch)
    Release:        7.3.1611
    Codename:       AltArch


    Log Error:
    Code:
    Beginning main installation.
    2017-09-12 12:12:49  735 ( INFO): cPanel & WHM installation started at: Tue Sep 12 12:12:49 2017!
    2017-09-12 12:12:49  736 ( INFO): This installation will require 20-50 minutes, depending on your hardware.
    2017-09-12 12:12:49  737 ( INFO): Now is the time to go get another cup of coffee/jolt.
    2017-09-12 12:12:49  738 ( INFO): The install will log to the /var/log/cpanel-install.log file.
    2017-09-12 12:12:49  739 ( INFO):
    2017-09-12 12:12:49  740 ( INFO): Beginning Installation v3...
    2017-09-12 12:12:50  439 ( INFO): CentOS 7 (Linux) detected!
    2017-09-12 12:12:50  455 ( INFO): Checking RAM now...
    2017-09-12 12:12:50  516 ( INFO): Validating that the system hostname ('s1.##') is a FQDN...
    2017-09-12 12:12:50 1381 (DEBUG):   - ssystem [BEGIN]: /usr/bin/rdate -s rdate.cpanel.net
    2017-09-12 12:12:51 1381 (DEBUG):   - ssystem [END]
    2017-09-12 12:12:51 1383 ( INFO): The system set the clock to: Tue Sep 12 12:12:51 2017
    2017-09-12 12:12:51 1393 ( INFO): The system changed the clock by 1 seconds.
    2017-09-12 12:12:51 1149 ( INFO): The installation process will now set up the necessary empty cpanel directories.
    2017-09-12 12:12:51 1170 ( INFO): The installation process will now ensure that GPG is set up properly before it imports keys.
    2017-09-12 12:12:51 1173 ( INFO): The installation process will now import GPG keys for yum.
    2017-09-12 12:12:51 1068 (DEBUG):   Retrieving http://httpupdate.cpanel.net/cpanelsync/TIERS to the TIERS file...
    2017-09-12 12:12:51 1068 (DEBUG):   Retrieving http://httpupdate.cpanel.net/cpanelsync/TIERS.asc to the TIERS.asc file...
    2017-09-12 12:12:51 1579 ( INFO): Downloading GPG public key, cPanelPublicKey.asc
    2017-09-12 12:12:52 1548 ( INFO): Valid signature for TIERS
    2017-09-12 12:12:52 1343 (FATAL): Starting with version 57, cPanel & WHM supports 64-bit versions of CentOS 6+, Red Hat Enterprise Linux® 6+, and CloudLinux™ 6+ only.
    Removing /root/installer.lock.
    
    Any help will be appreciated!!
     
  2. rpvw

    rpvw Well-Known Member

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    You can find the latest installation guide and requirements at: Installation Guide - System Requirements - Version 66 Documentation - cPanel Documentation

    Your problem might be that you are trying to install on a AltArch from the Alternative Architecture Special Interest Group - CentOS Linux release 7.3.1611 (AltArch) I note there is an IA-32 build available of 7.3-1611, so you may want to ensure that you are not running that to start with !

    I see no mention of that release in the installation guide - you may need to get help from a cPanel staff member on this.
     
    #2 rpvw, Sep 12, 2017
    Last edited: Sep 12, 2017
  3. cPanelKenneth

    cPanelKenneth cPanel Development
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