[fatal error or timeout occurred while passing this directive] under Stats

[jkarides]

I've seen multiple threads pertaining to this but they haven't really solved it for me. We tried CHMOD'ing certain filese to 600, 666, etc. We've tried server reboots, etc. We also contacted our server provider and they narrowed it down to a few files that we CHMOD'd. Regardless, it has not solved the problem and I'm looking for some help from you guys!

When I enter cPanel and expand the stats on the left hand side it says about midway down:

[fatal error or timeout occurred while passing this directive]

I dig further and expand it and I get these beautiful errors that we cannot solve. Mind you, we sent this to our provider, they shrugged said they were unmanaged and sent us on our way...wonderful!

can't create /home/radonhos/.cpanel/datastore/all_iplist.db: Permission denied at /usr/local/cpanel/Cpanel/DIp/MainIP.pm line 250
Carp::croak('can\'t create /home/radonhos/.cpanel/datastore/all_iplist.db: Pe...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 76
Storable::logcroak('can\'t create /home/radonhos/.cpanel/datastore/all_iplist.db: Pe...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 258
Storable::_store('CODE(0x2f10c00)', 'ARRAY(0x34a8160)', '/home/radonhos/.cpanel/datastore/all_iplist.db', 0) called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 218
Storable::nstore('ARRAY(0x34a8160)', '/home/radonhos/.cpanel/datastore/all_iplist.db') called at /usr/local/cpanel/Cpanel/DIp/MainIP.pm line 250
Cpanel::DIp::MainIP::getconfiguredips() called at /usr/local/cpanel/Cpanel/DIp/MainIP.pm line 61
Cpanel::DIp::MainIP::getmainip() called at /usr/local/cpanel/Cpanel/DIp.pm line 40
Cpanel::DIp::isdedicatedip(174.138.170.138) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 493
Cpanel::ExpVar::hasdedicatedip() called at /usr/local/cpanel/Cpanel/StatsBar.pm line 63
Cpanel::StatsBar::api2_stat('rowcounter', 'mainstats', 'display', 'hostingpackage|shorthostname|cpanelversion|theme|apacheversion|p...') called at (eval 17) line 1
eval '$dataref = [Cpanel::StatsBar::api2_stat(%{$rCFG})];' called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 87
Cpanel::Api2::Exec::api2_exec('StatsBar', 'stat', 'HASH(0x30e39c0)', 'HASH(0x30e3a00)') called at cpanel line 621
main::real_cpexectag('<?cp StatsBar::stat(^J[tr class="row-%"]^J [td class="stats_lef...') called at cpanel line 3881
main::dotag_finished_headers(0) called at cpanel line 3676
main::cpanel_parseblock('<table width="100%" id="stats_extended" class="truncate-table" c...') called at cpanel line 3627
main::cpanel_parse('GLOB(0x30e1ae0)') called at cpanel line 2480
main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//extended_statsbar.h...', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 52
Cpanel::Branding::Branding_include('extended_statsbar.html') called at (eval 4) line 1
eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 1152
main::real_exectag('<?cp StatsBar::stat(^J[tr class="row-%"]^J [td class="stats_lef...') called at cpanel line 3878
main::dotag_finished_headers(0) called at cpanel line 3712
main::cpanel_parseblock('<cpanel Branding="include(extended_statsbar.html)">^J') called at cpanel line 3627
main::cpanel_parse('GLOB(0x2f7d1b0)') called at cpanel line 5011
main::run_standard_mode() called at cpanel line 420

I would appreciate any help fixing this!

Kindly,

Joseph Karides
Radon Host
Chief Executive Officer

 

[cPanelTristan]

Re: [fatal error or timeout occurred while passing this directive] under St

Hello Joseph,

Typically, that type of error is seen if the /home/radonhos/.cpanel folder or the /home/radonhos/.cpanel/datastore folder has the wrong file permissions or ownership. You can check the ownership and permissions by running the following:

ls -lah /home/radonhos/.cpanel/datastore

To fix the ownership for that specific file:

chown radonhos:radonhos /home/radonhos/.cpanel/datastore/all_iplist.db

You might try a recursive chown on the /home/radonhos/.cpanel folder itself if necessary. You likely would want to check other folders on that account to see if they are also improperly owned.

I do notice that a ticket (2258610) was also opened besides this forum thread. Going forward, it would be very helpful to note if you have opened up a ticket in our system for us to review the ticket information for tracking purposes.

Thanks!