Fatal error when attempting to display IP number

appcomm

Active Member
Jan 12, 2004
35
0
156
Have just had this develop on one of our servers. We are running:

WHM 10.8.0 cPanel 10.9.0-S119
RedHat Enterprise 3 i686 - WHM X v3.1.0

When we view the cPanel for any of the sites hosted on this server, it is showing the following:

Dedicated IP: [a fatal error or timeout occurred while processing this directive]67.19.91.XX

The fact is, all these sites are on a SHARED IP! (Don't know why it is showing as dedicated).
When I view the IP Address Usage for the server in WHM, it is showing the accounts listed under the correct SHARED IP.

If I view the cPanel for any site that is actually on a dedicated IP, it shows properly in the cPanel info as having a dedicated IP.

So, SHARED IP sites are showing in cPanel as being dedicated, and producing an error. (Although site functions, e-mail, etc. seem to be working OK.)

Any idea as to what is going on and what to do to solve this config issue?

Thanks!
 

elmister

Active Member
Mar 2, 2004
42
2
158
I'm having the same issue, cpanel stopped it's output after that error, so functions couldn't be used, i tried /scripts/upcp --force and reinstalled perl, and after rebooting the server, i'm still having the same error message, but now all cpanel page is loaded.

Any clue about how to solve this?
 

elmister

Active Member
Mar 2, 2004
42
2
158
I fixed it!

After writing my last post, i did again /scripts/upcp --force
and now everything is working