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Fatal Error when trying to edit Contact

Discussion in 'General Discussion' started by parisi, May 11, 2008.

  1. parisi

    parisi Member

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    I am migrating to a new server and succesfully copied all the accounts over. I was updating all of the contacts via the WHM List Accounts interface. All but two worked perfectly.

    Two of them had the following error when I clicked the Save Email button:

    [a fatal error or timeout occurred while processing this directive]The contact email has been changed to address@domain.com.

    Any ideas? I did check the directory and the .contactemail file was 0 bytes and the contactinfo file in .cpanel folder was also 0 bytes. I copied files from an account that works and still have the same issue. I also checked the ownership and rights and they seem to be appropriate.

    Additionally, my List Accounts display has

    <div id

    where the email should be for the two problem accounts!

    Thanks in advance!
    Paul.
     

    Attached Files:

    #1 parisi, May 11, 2008
  2. cPanelCory

    cPanelCory Developer - cPanel Security Team
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    What version of WHM/cPanel are you using?
     
    #2 cPanelCory, May 11, 2008
  3. parisi

    parisi Member

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    Version

    WHM 11.15.0 cPanel 11.18.6-R24255, CENTOS Enterprise 5 i686 on standard - WHM X v3.1.0
     
    #3 parisi, May 16, 2008
  4. jeurboy

    jeurboy Registered

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    Same issue to me
     
    #4 jeurboy, Jun 18, 2008
  5. n3tph4t

    n3tph4t Active Member

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    I have it too for one account. I'm not logged in at the moment, I'll post some more specific details later.
     
    #5 n3tph4t, Sep 16, 2008
  6. soif

    soif Member

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    I've got exactly the same problem here.

    I guess this happened when I changed an email using the "auto suggest popup" (from Safari)

    Did someone found a solution to fix accounts having a bogus contact email ?
     
    #6 soif, Dec 16, 2008
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    Could you provide an example of a bogus contact email?
     
    #7 cPanelKenneth, Dec 16, 2008
  8. soif

    soif Member

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    Hi kenneth

    Thanks for your reply.

    After my post i just upgraded to WHM 11.24.2. and this fixed the issue:

    I tried to change the contact email that was showing "<div id", and got the
    "[a fatal error or timeout occurred while processing this directive]The contact email has been changed to address@domain.com. " message.

    But this time, the contact email has been successfully updated. :cool:

    Thank you cPanel team! :p
     
    #8 soif, Dec 18, 2008
  9. cPanelKenneth

    cPanelKenneth cPanel Development
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    I am glad it is sorted for you. If anyone is still able to duplicate this behavior in 11.24 I would be most interested in sample data for testing purposes. Thank you.
     
    #9 cPanelKenneth, Dec 18, 2008
  10. servmap

    servmap Member

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    Already running cPanel 11.24.4-R32603 - WHM 11.24.2 - X 3.9, the problem persist. Clicking on the error message (a fatal error...) gave me this

    Code:
    Can't use an undefined value as an ARRAY reference at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/YAML/Syck.pm line 72.
	YAML::Syck::Load(undef) called at /usr/local/cpanel/Cpanel/DataStore.pm line 66
	eval {...} called at /usr/local/cpanel/Cpanel/DataStore.pm line 48
	Cpanel::DataStore::load_ref('/home/--username--/.cpanel/contactinfo', 'HASH(0x47f6210)') called at /usr/local/cpanel/Cpanel/DataStore.pm line 36
	Cpanel::DataStore::fetch_ref('/home/--username--/.cpanel/contactinfo') called at /usr/local/cpanel/Cpanel/CustInfo/Save.pm line 43
	Cpanel::CustInfo::Save::_savecontactinfo('/home/--username--', 1, 'email', 'xxxx@xxxx.com') called at whostmgr/bin/whostmgr2.pl line 11999
	main::dochangeemail() called at whostmgr/bin/whostmgr2.pl line 792
    (I changed the --username-- and xxx@xxx.com part)

    installing YAML::Loader:: Syck doesn't help

    Please advice
     
    #10 servmap, Dec 31, 2008
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