Fatal! Write Failure: /etc/valiases/mydomain.com

[organic]

Hi there,

I have a strange problem with just one of my client accounts: Forwarders cannot be added. If I manually chown /etc/valiases/mydomain.com with the users username, I can add a forwarder - However, during one of the cPanel CRON jobs, the /etc/valiases/mydomain.com file is removed, and the problem begins again.

Any thoughts?

Thanks

 

[JaredR.]

Run the following command from the shell as root:

# tail -f /usr/local/cpanel/logs/error_log

and try to add a forwarder while it is running. After trying to add the forwarder, press Ctrl+C to stop the tail command. What is the output from tail-ing the error_log file?

What are the ownerships, permissions and attributes on the /etc/valiases/mydomain.com file? Please provide the output from the following commands (munge the filename if desired):

# ls -alh /etc/valiases/mydomain.com
# lsattr /etc/valiases/mydomain.com

 

[organic]

Hi Jared,

I attempted to do as you asked, however there were no logs generated that were visible through tail, so there is nothing I can paste in here that's useful - The cPanel interface simply balks with the write error and that's it.

To remedy the issue, as it is a support email address, I manually create the /etc/valiases/mydomain.com file, and chown it as the correct user, however during one of the nightly system sweeps, it is deleted, and I have to do it again... I'm at a loss...

 

[madaboutlinux]

What is the cPanel theme are you using for that specific account? Try changing it to x3 incase you are using 'x' OR vice-versa.

BTW, when you receive an error in cPanel, do you see any errors in the cPanel logs?

tail -f /usr/local/cpanel/logs/error_log

I am aware you have checked that already but just wanted to make sure.

 

[JaredR.]

If madaboutlinux's suggestion does not help (switching from X to X3 if this has not already been done), please submit a ticket so that we may look at this directly. This appears to be an unusual situation and we would like to look at the server to determine the cause.