Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Feature not available to my account with SSL

Discussion in 'General Discussion' started by joemoe, Jan 10, 2014.

  1. joemoe

    joemoe Registered

    Joined:
    Jan 10, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Ok so I am trying to add some SSL to a website. I have bought a certificate from Comodo and followed instructions to install. I got as far as uploading the .crt file. I see it in the list of crt files with the correct website domain. I have 3 options on the right side column [Edit & View, Delete, Install]. I clicked on the install button assuming that I have to install it but I get directed to a page that says:

    "This feature is not available to your account."

    I did not setup the cpanel account so I am a little unsure of what features are enabled. I don't know why it would allow me to go this far into the setup process if it wasn't enabled. Or maybe I am just doing something wrong.

    Any suggestions?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    It's possible the account is not assigned a dedicated IP address. Does the server support the use of SNI (CentOS 6 or RHEL 6 with cPanel 11.38 or higher)? If not, ensure you assign a dedicated IP address to the account before attempting to install the certificate.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. joemoe

    joemoe Registered

    Joined:
    Jan 10, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I am not sure. I sniffed around a little when ssh'ing into the site and it might be a shared server from what I saw. I will have to ask about that.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Yes, you will need to consult with your web hosting provider about this feature if you do not have root access to the server.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice