Feature not available to my account with SSL

joemoe

Registered
Jan 10, 2014
2
0
1
cPanel Access Level
Root Administrator
Ok so I am trying to add some SSL to a website. I have bought a certificate from Comodo and followed instructions to install. I got as far as uploading the .crt file. I see it in the list of crt files with the correct website domain. I have 3 options on the right side column [Edit & View, Delete, Install]. I clicked on the install button assuming that I have to install it but I get directed to a page that says:

"This feature is not available to your account."

I did not setup the cpanel account so I am a little unsure of what features are enabled. I don't know why it would allow me to go this far into the setup process if it wasn't enabled. Or maybe I am just doing something wrong.

Any suggestions?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

It's possible the account is not assigned a dedicated IP address. Does the server support the use of SNI (CentOS 6 or RHEL 6 with cPanel 11.38 or higher)? If not, ensure you assign a dedicated IP address to the account before attempting to install the certificate.

Thank you.
 

joemoe

Registered
Jan 10, 2014
2
0
1
cPanel Access Level
Root Administrator
I am not sure. I sniffed around a little when ssh'ing into the site and it might be a shared server from what I saw. I will have to ask about that.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
I am not sure. I sniffed around a little when ssh'ing into the site and it might be a shared server from what I saw. I will have to ask about that.
Yes, you will need to consult with your web hosting provider about this feature if you do not have root access to the server.

Thank you.