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Feature not available to my account with SSL

Discussion in 'General Discussion' started by joemoe, Jan 10, 2014.

  1. joemoe

    joemoe Registered

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    Ok so I am trying to add some SSL to a website. I have bought a certificate from Comodo and followed instructions to install. I got as far as uploading the .crt file. I see it in the list of crt files with the correct website domain. I have 3 options on the right side column [Edit & View, Delete, Install]. I clicked on the install button assuming that I have to install it but I get directed to a page that says:

    "This feature is not available to your account."

    I did not setup the cpanel account so I am a little unsure of what features are enabled. I don't know why it would allow me to go this far into the setup process if it wasn't enabled. Or maybe I am just doing something wrong.

    Any suggestions?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It's possible the account is not assigned a dedicated IP address. Does the server support the use of SNI (CentOS 6 or RHEL 6 with cPanel 11.38 or higher)? If not, ensure you assign a dedicated IP address to the account before attempting to install the certificate.

    Thank you.
     
  3. joemoe

    joemoe Registered

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    I am not sure. I sniffed around a little when ssh'ing into the site and it might be a shared server from what I saw. I will have to ask about that.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, you will need to consult with your web hosting provider about this feature if you do not have root access to the server.

    Thank you.
     
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