SOLVED File compression and downloads just hanging...

Operating System & Version
centos 7.9
cPanel & WHM Version
100.0.3

BMCF

Registered
Nov 17, 2021
3
2
3
South Africa
cPanel Access Level
Reseller Owner
Hi there, Warren here.

I'm new to the forum and kindly request assistance with the following if any other has experienced this issue.

Using File manager, we can no longer zip files or download multiple files at a time. e.g. I'm trying to zip a 600mb folder and after 3hrs its still in process and this is on a centOS 7.9 with 2 CPU's and 20gb disk space still available.

We can zip and download the same files on a shared server within 5min.

Assistance would be greatly appreciated.

Cheers
 

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BMCF

Registered
Nov 17, 2021
3
2
3
South Africa
cPanel Access Level
Reseller Owner
Hi Anthony, thanks for the swift feedback, much appreciated.

The issue was caused by an XMRig CPU Miner which was running up the processing capacity.

We have removed the malicious files and the issue is now resolved.

Cheers

Warren
 
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