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file create error in cPanel

Discussion in 'User Experience' started by kecoak, Nov 19, 2016.

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  1. kecoak

    kecoak Registered

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    hello everyone!
    somebody can help me?
    after i'm login with my cPanel, i got this:
    A fatal error or timeout occurred while processing this directive.


    Code:
    Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Cpanel::Exception::IO::FileCreateError/(XID ujf9mf) The system failed to create the file “/home/instageram/.cpanel/datastore/MOUNTS_CACHE__proc_mounts.tmp.11700610” with permissions “0600” (as EUID: 1005, EGID: 1005) because of the following error: Permission denied
at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 77.
    Cpanel::Exception::create("IO::FileCreateError", ARRAY(0x53665a0)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 104
    Cpanel::FileUtils::Write::_write_to_tmpfile("/home/instageram/.cpanel/datastore/MOUNTS_CACHE__proc_mounts", "rootfs / rootfs rw 0 0\x{a}sysfs /sys sysfs rw,nosuid,nodev,noexe"..., 384, CODE(0x285a0b8)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 64
    Cpanel::FileUtils::Write::eek:verwrite("/home/instageram/.cpanel/datastore/MOUNTS_CACHE__proc_mounts", "rootfs / rootfs rw 0 0\x{a}sysfs /sys sysfs rw,nosuid,nodev,noexe"..., 384) called at /usr/local/cpanel/Cpanel/Filesys/Mounts.pm line 81
    Cpanel::Filesys::Mounts::try {...} () called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
    Try::Tiny::try(CODE(0x5365f70), Try::Tiny::Catch=REF(0x53138b8)) called at /usr/local/cpanel/Cpanel/Filesys/Mounts.pm line 90
    Cpanel::Filesys::Mounts::get_mounts_without_jailed_filesystems() called at /usr/local/cpanel/Cpanel/Quota/Filesys.pm line 259
    Cpanel::Quota::Filesys::_get_quota_paths(Cpanel::Quota::Blocks=HASH(0x53e9408)) called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 69
    Cpanel::Quota::Common::new("Cpanel::Quota::Blocks", HASH(0x5366600)) called at /usr/local/cpanel/Cpanel/Quota.pm line 114
    Cpanel::Quota::displayquota(HASH(0x5365f58)) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 196
    Cpanel::ExpVar::MultiPass::__ANON__(undef) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 510
    Cpanel::ExpVar::MultiPass::expand(HASH(0x53e97c8), undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 172
    Cpanel::ExpVar::expvar("\$disk_quota_is_full") called at /usr/local/cpanel/base/frontend/paper_lantern/_assets/master.html.tt line 89
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/_assets/master.html.tt line 89
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/_assets/master.html.tt line 16
    Template::Provider::__ANON__(Template::Context=HASH(0x51cd300)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
    Template::Document::process(Template::Document=HASH(0x53e9450), Template::Context=HASH(0x51cd300)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
    Template::Context::process(Template::Context=HASH(0x51cd300), "_assets/master.html.tt", HASH(0x531e780), "localize me!") called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 409
    Template::Context::include(Template::Context=HASH(0x51cd300), "_assets/master.html.tt", HASH(0x531e780)) called at /usr/local/cpanel/base/frontend/paper_lantern/home/index.tt line 184
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/home/index.tt line 16
    Template::Provider::__ANON__(Template::Context=HASH(0x51cd300)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
    Template::Document::process(Template::Document=HASH(0x52a0710), Template::Context=HASH(0x51cd300)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
    Template::Context::process(Template::Context=HASH(0x51cd300), "home/index.tt", undef, "localize me!") called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 409
    Template::Context::include(Template::Context=HASH(0x51cd300), "home/index.tt") called at /usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 8
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 12
    Template::Provider::__ANON__(Template::Context=HASH(0x51cd300)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
    Template::Document::process(Template::Document=HASH(0x51cf948), Template::Context=HASH(0x51cd300)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
    Template::Context::process(Template::Context=HASH(0x51cd300), Template::Document=HASH(0x51cf948)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
    Template::Service::process(Template::Service=HASH(0x51ccf00), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x51cbff0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
    Template::process(Template=HASH(0x2930018), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x51cbff0), SCALAR(0x28d0318)) called at /usr/local/cpanel/Cpanel/Template.pm line 427
    Cpanel::Template::process_template("cpanel", HASH(0x51cbff0), HASH(0x4c18360)) called at cpanel.pl line 1221
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5224
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 847
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 306
]
    [TEXT]=[














]
at cpanel.pl line 1240.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5224
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 847
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 306
     
    #1 kecoak, Nov 19, 2016
    Last edited by a moderator: Nov 19, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hi,

    Is this affecting only one account or other accounts on the server too?
     
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    #2 SysSachin, Nov 19, 2016
  3. kecoak

    kecoak Registered

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    all accounts on the server....
     
    #3 kecoak, Nov 19, 2016
  4. danielpmc

    danielpmc Well-Known Member

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    Reseller Owner
    Hello kecoak,

    Code:
    [INFO]=[Cpanel::Exception::IO::FileCreateError/(XID ujf9mf) The system failed to create the file “/home/instageram/.cpanel/datastore/MOUNTS_CACHE__proc_mounts.tmp.11700610” with permissions “0600” (as EUID: 1005, EGID: 1005) because of the following error: Permission denied
at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 77.

    Looking at the line above (the second line in your log file you posted) i see two things you can check. Go into your cPanel/public_html and look at these.

    1. The Directory is showing as spelled instageram, should that be instagram?

    2. Are the Directory instageram permissions set at 600, if yes then try the following 711 or 755.

    I am adding this as an edit to above:

    IF instageram is a Directory try 711 or 755 for the permission.

    IF instagarem is a File try 644 for the permission.

    Hope this helps you out.
    danielpmc
     
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    #4 danielpmc, Nov 20, 2016
    Last edited: Nov 20, 2016
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Also, review the permissions on the / and /home directories:

    Code:
    stat /
stat /home
    These directories typically have root ownership, with "/" set to 0555 permissions and "/home" set to 0711 permissions.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Nov 23, 2016
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