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file error - menu/root.tmpl: not found

Discussion in 'General Discussion' started by jbourque, Oct 30, 2012.

  1. jbourque

    jbourque Member

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    My license expired so I reset it and now I'm getting an error [a fatal error or timeout occurred while processing this directive]file error - menu/root.tmpl: not found

    I have restarted cpanel and still no luck

    The end users appear fine but WHM will not load
     
  2. jbourque

    jbourque Member

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    fixed it by updating Cpanel /scripts/upcp ---force
     
  3. Manish K.

    Manish K. Registered

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    I tried both the methods:
    i) Restart of cPanel
    ii) updating Cpanel /scripts/upcp ---force
    But, there is no success
    Is there anything else that can be done?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    What's the specific error message you see in /usr/local/cpanel/logs/error_log? Have you verified the cPanel update completed successfully?

    Thank you.
     
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