The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

File Manager Download Issue

Discussion in 'General Discussion' started by markb14391, Nov 11, 2010.

  1. markb14391

    markb14391 Well-Known Member

    Joined:
    Jun 9, 2008
    Messages:
    305
    Likes Received:
    2
    Trophy Points:
    18
    Since the new update, users cannot download from File Manager. The Save File dialog appears about one out of three times. When the user does click "Save", the dialog disappears but the file is not saved (nor is the user presented with the dialog box to select the download location if appropriate).

    We've reproduced this in Firefox...testing in other browsers now.

    Thanks,

    Mark
     
  2. RCraft

    RCraft Well-Known Member

    Joined:
    Nov 7, 2010
    Messages:
    52
    Likes Received:
    0
    Trophy Points:
    6
    We've also had this issue. CPanel has opened a internal bug report on this (tracking # 44575)
     
  3. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    Please do open a ticket if you are seeing this problem as it will help lead to a quicker resolution. The developer working on this case has not yet been able to reproduce the problem and is trying to pin down the circumstance in which the problem arises.

    Thank you.
     
  4. RCraft

    RCraft Well-Known Member

    Joined:
    Nov 7, 2010
    Messages:
    52
    Likes Received:
    0
    Trophy Points:
    6
    He can login to the server that I gave access to in my ticket and go to any CPanel account and try to download a file via the file manager. It's ticket # 1015118

    This has happened on two servers that I know of that are running 11.28 with us thus far.
     
  5. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    It seems like the problem only occurs when you download over a connection with a higher latency. I was not able to replicate the problem until I tried a 3g modem. We should have a patch for this shortly.
     
  6. RCraft

    RCraft Well-Known Member

    Joined:
    Nov 7, 2010
    Messages:
    52
    Likes Received:
    0
    Trophy Points:
    6
    Weird, because I know I don't have high latency to any of our servers (40 - 70 ms on average and no packetloss) and it happened for me when I attempted to download the file (on cable internet).
     
  7. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    My 3g card was giving me about 125ms. The other connections I tested with ranged from 0.6ms (office)-26ms (home).
     
Loading...

Share This Page