File Manager Download Issue

[markb14391]

Since the new update, users cannot download from File Manager. The Save File dialog appears about one out of three times. When the user does click "Save", the dialog disappears but the file is not saved (nor is the user presented with the dialog box to select the download location if appropriate).

We've reproduced this in Firefox...testing in other browsers now.

Thanks,

Mark

 

[RCraft]

We've also had this issue. CPanel has opened a internal bug report on this (tracking # 44575)

 

[cPanelNick]

Please do open a ticket if you are seeing this problem as it will help lead to a quicker resolution. The developer working on this case has not yet been able to reproduce the problem and is trying to pin down the circumstance in which the problem arises.

Thank you.

 

[RCraft]

Please do open a ticket if you are seeing this problem as it will help lead to a quicker resolution. The developer working on this case has not yet been able to reproduce the problem and is trying to pin down the circumstance in which the problem arises.

Thank you.

He can login to the server that I gave access to in my ticket and go to any CPanel account and try to download a file via the file manager. It's ticket # 1015118

This has happened on two servers that I know of that are running 11.28 with us thus far.

 

[cPanelNick]

It seems like the problem only occurs when you download over a connection with a higher latency. I was not able to replicate the problem until I tried a 3g modem. We should have a patch for this shortly.

 

[RCraft]

It seems like the problem only occurs when you download over a connection with a higher latency. I was not able to replicate the problem until I tried a 3g modem. We should have a patch for this shortly.

Weird, because I know I don't have high latency to any of our servers (40 - 70 ms on average and no packetloss) and it happened for me when I attempted to download the file (on cable internet).

 

[cPanelNick]

My 3g card was giving me about 125ms. The other connections I tested with ranged from 0.6ms (office)-26ms (home).